eFaxReviews of efax.com

Response from eFaxAug 8, 2019

Original Reply: 7th August 2019 - Hi MarkMany thanks for your review and sorry to hear of your experience, we've asked John one of our senior customer service team members to reach out to assist and follow up with your further here. Am sure we'll be able to resolve this for you. Many thanks, eFax Support Team Update Reply: 8th August 2018 - Hi Mark, John confirmed he had called yesterday and is looking to expedite resolution here for you. We just wanted to reach back out and let you know we are doing all we can and will ensure this matter is resolved for you. Many thanks for your patience, eFax Support Team.

Response from eFaxJul 11, 2019

Hallo CJ Vielen Dank für Ihre Bewertung. Können Sie uns Ihre Faxnummer oder Kundennummer (CID) über die private Nachricht mitteilen, die wir Ihnen gesendet haben, damit wir uns eingehender mit dieser Angelegenheit befassen und untersuchen können, was passiert ist oder nicht. Danke vielmals eFax Support Team

Response from eFaxJul 8, 2019

Hi Edward Many thanks for your review and sorry to hear of your unhappiness which we are confident we should be able to sort out for you. From reviewing your account we can see that you originally emailed us on the 19th of June requesting closure and can see a reply was sent back a few days later to you on the 21st of June advising on the process to cancel and today we receieved your email reply back to say just cancel which we will of course ensure this is done for you. We will also look into the charges on your account you mention and reach back out to discuss this further with you. Many thanks eFax Support Team

Response from eFaxJun 19, 2019

Hi Yuval Thanks for your review and sorry to hear you were not happy and had issues using the service which we can indeed see from our side on review of your account. Taking that into account we have arranged for a full refund and have asked John one of our senior customer support staff to reach out to you and confirm. We had tried calling this morning but were unable to reach you so John has sent you a follow up email to confirm. Should you need anything further please do let us or John know and we will be more than happy to assist. Many thanks eFax Support Team

Response from eFaxJun 29, 2019

Hallo Adrian Vielen Dank für Ihre Bewertung. Tut mir leid, dass Sie mit Ihren Erfahrungen und Problemen bei der Kündigung des Dienstes nicht zufrieden waren. Der Prozess sollte einfach per E-Mail, Telefon oder über einen unserer Social-Media-Kanäle ablaufen. Was in Ihrem Fall passiert ist, werden wir weiter untersuchen. Wir hoffen, dass der gesamte Service für Sie gut war und wir Ihnen bei Ihren Faxanforderungen geholfen haben. Danke vielmals eFax Support Team

Response from eFaxJun 5, 2019

Hej morten For det første oprigtige undskyldninger for enhver dårlig oplevelse, du har haft hos os, det er ikke det, vi ønsker for nogen af ​​vores kunder, og det er meget ked af at du har haft en dårlig, vi har sendt dig en email til opfølgning her og vil sikre dig at arbejde med dig indtil dette spørgsmål er løst til din fulde tilfredshed, hvis der er noget andet vi kan hjælpe dig med, er du velkommen til enten at fortælle os eller svare på den email, vi har sendt dig. Mange tak eFax Support Team

Response from eFaxApr 4, 2019

Hi Sara Many thanks for your review and sorry to hear of your first time experience not being a good one. This does sound very serious indeed and not something we have encountered before we can assure you, but we would most certainly like to invesigate this further as security is our utmost concern which we take very seriously. We can see from your call earlier the account has now been closed and your feedback has been sent to our engineers to review and investigate this further. Should you have any further questions or feedback please feel free to email [email protected]. Thanks again eFax Support Team

Response from eFaxMar 19, 2019

Hi YX Thank you for your review and very sorry to read of your experience via the online chat, this is something we would most certainly like to investigate further. We will ensure to follow up with you directly and for your feedback and make sure you have a better experience moving forward. Many thanks eFax Support Team