eFaxReviews of efax.com

4.52,345 reviews
IT & Communication

eFax

About eFax

eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.

eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: efax.com
Website: efax.com
Category: IT & Communication
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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eFax reviews

Showing 1,940 reviews with 5 stars · Clear filters

Emma H.
Feb 12, 2021
Great customer service
I goofed upon signing up-- wrote a typo in my email address. The person assisting me in the Chat function, Joke I, was very helpful and polite. I was able to get back into my account promptly.
Response from eFaxFeb 12, 2021
Hello Emma, Absolutely wonderful to read your review and we are so pleased that Joke was on hand to update your email address to ensure you could utilize the service correctly. Please let us know if you have any additional questions or require further support as we are always here to help. You can reach out to our Social Team anytime as well at [email protected]. Many Thanks. Stay safe and healthy, eFax Support Team
Mucio V.
Feb 12, 2021
The agent was very knowledgeable
The agent was very knowledgeable, patient and professional !
Response from eFaxFeb 12, 2021
Hello Mucio, Thanks so much for the fantastic feedback and top-notch review as we greatly appreciate it. We are delighted to know that the representative you were in contact with provided you such wonderful support. Please let us know if you require any further assistance as we are always here to help. You can also reach out to our Social Team at [email protected] anytime. Many Thanks. Stay safe and healthy, eFax Support Team
Amin
Feb 11, 2021
canceling my account
I wan't to cancel my account. I chat with Rowena A. He/She offered me a good plan but still wasn't working for me. Rowena A closed my account. At the end I was able to receive the transcript of the chat.
Response from eFaxFeb 11, 2021
Hello Amin, Thank you for such for the great review and we are thrilled to receive such glowing feedback regarding your recent interaction with Rowena. Should you have any additional questions or require eFax in the future, please let us know or message our Social Team anytime at [email protected]. Many Thanks. Stay safe and healthy, eFax Support Team
Ian
Feb 11, 2021
Quick and Efficient Support from Cherry
Cherry walked me through the refund process quickly and painlessly. Customer support is fast.
Response from eFaxFeb 11, 2021
Hello Ian, We truly appreciate you taking a moment to send such a wonderful review in regards to your customer experience today working with Cherry and that she was able to assist you with your request seamlessly. Should you have any additional questions or require us at a later time, please let us know or feel free to message our Social Team anytime at [email protected]. Many Thanks. Stay safe and healthy, eFax Support Team
CB
Feb 10, 2021
First time
I am a small business owner and do not have a lot of traffic with receiving faxes. However, this is something I need to run my business properly. When I contact Joke l to ask for assistance with reducing the annual price, they were able to assist. I'm truly grateful and will recommend the service to others.
Response from eFaxFeb 10, 2021
Hello CB, We are absolutely delighted to read your fantastic review in regards to the Customer Support provided by Joke today. We will be sure to share your kind feedback with her and let her know how appreciative you were of the level of service she provided and for the reduced plan rate. We truly appreciate you taking the time to send us your thoughts and for the stellar 5-star review. Please let us know if there is anything further we can assist you with at this time. You can also message our Social Team directly at [email protected] should you encounter any further issues. Many Thanks. Stay safe and healthy, eFax Support Team
Caitlin
Feb 9, 2021
This was probably the 3rd or 4th time I have reached out.
This is the first time I have reached out recently and have gotten the help I needed. Cherry was great and provided all the information I needed. She was Great!
Response from eFaxFeb 9, 2021
Hello Caitlin, Amazing feedback! Thank you so much for your fantastic review regarding your chat interaction with Cherry today. We are so pleased to read that you received such great support from her. We will be sure to pass along your kind and appreciative feedback. Please let us know if you have any additional questions or require further support as we are always here to help. You may also reach out to our Social Team directly at [email protected]. Many Thank. Stay safe and healthy, eFax Support Team
Emily F.
Feb 9, 2021
Rowena A was very helpful
Rowena A was very helpful. Answered all my questions quickly and giving me options. We got my situation resolved very quickly.
Response from eFaxFeb 9, 2021
Hello Emily, We truly appreciate you taking a moment to send such wonderful feedback and a stellar review in regards to your recent experience working with Rowena. We are so pleased to learn that she was so helpful in assisting you with your account needs. Should you have any additional questions or require us at a later date, please let us know or message our Social Team directly at [email protected]. Many Thanks. Stay safe and healthy, eFax Support Team
Brenda M.
Feb 9, 2021
Let me tell you about Lucena
Let me tell you about Lucena! She provided an Above and beyond, Excelling Customer experience. I was under a lot of stress, wonder how to get some extremely time sensitive documents to an agency in South Carolina. This was my very 1ST time using an online fax service and she stayed with me through the entire process. COVID has not affected her disposition towards her customers. She reflected a great impression on your company. She has raised the bar, so I hope that other will aspire to her standards at least 95%, because no one perfect. Sincerely Happy
Response from eFaxFeb 9, 2021
Hello Brenda, WOW! What truly phenomenal feedback and we are absolutely delighted that you took the time to share your experience with us. We are so pleased that Lucena took the extra steps to ensure that your time-sensitive fax was sent and that you felt confident in utilizing the service as a new user. We will be sure to share your kind and appreciative words of gratitude with her. This will most certainly make her day. Should you have any further questions or require additional support, we are always here to help. You can also message our Social Team anytime at [email protected]. Many Thanks. Stay safe and healthy, eFax Support Team

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