eFaxeFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 1,940 reviews with 5 stars · Clear filters
G. G.
Quick answer to my request!
Response from eFaxJun 29, 2021
We are glad we were able to assist in a timely fashion, G. Gomez, and appreciate you taking the time to leave us such a great review! If you need any assistance with the service you can also reach us at [email protected] and we will be happy to help. Many Thanks. Stay safe and healthy, eFax Support Team
Lisa T.
I asked if there was a way to postpone my payment for 2 days. Russ gave me a credit for the month so I did not need to cancel and restart my account!! This is excellent customer service and I appreciate it!
Response from eFaxJun 28, 2021
Hello Lisa, Fantastic News! We are so pleased that you were able to connect with Russ and that he was able to assist you with your account. Should you have any additional questions or require further support, please let us know or feel free to contact our Social team directly at [email protected]. Many Thanks. Stay safe and healthy, eFax Support Team
Daniela A.
Lucena was very fast and professional responding all of my questions. Helped solve my problem in a proper way! Thanks!
Response from eFaxJun 25, 2021
Hello Daniella, We greatly appreciate your taking a moment to send such a wonderful review in regards to your customer experience with Lucena. We are so pleased to read that she was able to assist you in such a fast and professional manner. If you have any additional questions or require further support at any time, please let us know or feel free to message our Social Team at [email protected]. Many Thanks. Stay safe and healthy, eFax Support Team
brucermarino
I want to find out more about eFax services. Although the service has been very good I no longer need it. The representative was very efficient at helping me to understand the possibilities and to cancel the service.
Response from eFaxJun 25, 2021
Hello Bruce, We are delighted in reading your feedback and greatly appreciate you taking the time to share it with us. We are sorry to see you go but are delighted that Lucena was on hand today to assist you with your closure request. Should you have any further questions or require us at a later date (even on a lower-usage plan) we are always here to help. You can message our Social Team anytime at [email protected]. Many Thanks. Stay safe and healthy, eFax Support Team
Lin G.
The response is immediate. The agent has been very helpful in solving my issues.
Response from eFaxJun 25, 2021
Hello Lin, We greatly appreciate you taking a moment to send such wonderful feedback in regards to the service provided today by Joke. Thank you as well for the 5-star Review! Should you have any additional questions or require us at a later time, please let us know or message our Social Team anytime at [email protected] and they will be happy to help. Many Thanks. Stay safe and healthy, eFax Social Support Team
Jonathan H.
I would prefer to pay per fax, if and when I need it. Rowena was great in assisting me with my questions, concerns and closing my account. Thank you!
Response from eFaxJun 24, 2021
Hello Jonathan, We truly appreciate you taking a moment to send such a wonderful review in regards to your customer experience today with Rowena. We are sorry to see you go but are pleased in knowing that you were assisted in such a pleasant manner. Should you have any additional questions or require us at a later time on a low-volume plan, please let us know or feel free to message our Social Team anytime at [email protected]. Many Thanks. Stay safe and healthy, eFax Support Team
Janis G.
The entire experience of the online faxing itself and what this company offers is great. 5 stars! As for the chat button and waiting on a rep to reply to you needs improving.
Response from eFaxJun 22, 2021
Hello Janis, Wonderful to read your review and we are so pleased that you found the service so great to use. We will be sure to pass along your kind feedback as we are continuously working to improve all aspects of the service. We are glad that Rowena was on hand to assist you with your cancellation request. Please let us know if you have any additional questions and should your faxing needs change we would love to have you back anytime. You can reach out to our Social Team anytime as well at [email protected]. Many Thanks. Stay safe and healthy, eFax Support Team
GAro
Congratulations on your good fortune ... your good fortune to have such a talented and effective member of your professional customer service team as is "Joke". I am most grateful for his help ... and he literally saved my longstanding business relationship with eFax. Many thanks!
Response from eFaxJun 18, 2021
We are glad to hear everything was worked out, G, and we are certainly happy to have Joke! We appreciate your longstanding business with us, and should you need any further assistance please let us know the details at [email protected] ! Many Thanks. Stay safe and healthy, eFax Support Team
