eFaxReviews of efax.com

4.52,345 reviews
IT & Communication

eFax

About eFax

eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.

eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: efax.com
Website: efax.com
Category: IT & Communication
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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eFax reviews

Showing 1,940 reviews with 5 stars · Clear filters

Duff M.
Oct 28, 2025
Raffaele .. eFax Customer Service Representative
Raffaele was our eFax Customer Service Representative and did a fantastic job handling our request efficiently and professionally. Was a pleasure to speak with him and have him handle our account. Highly commend his successful businesslike demeanor. Conscientiously, Duff Mayer
Response from eFaxOct 29, 2025
Hello Duff, Thank you so much for your great feedback. We are very happy to hear that Raffaele provided you with great service and resolve your matter efficiently and professionally, and we will be sure to share your kind words with Raffaele. Should you need any further assistance, please feel free to reach out to us at: [email protected] with your account details, and we’ll be happy to assist. Thank you, eFax Support Team ^MQ
Robyn
Oct 6, 2025
Stefan was a very nice and professional…
Stefan was a very nice and professional customer support person, He cared about my issue and solved it. I am a satisfied customer. Thank you Stefan
Response from eFaxOct 7, 2025
Hello Robyn, Thank you for your feedback. We are very glad to hear that Stefan was able to assist you and resolve your request. We also appreciate you taking the time to share your experience. Should you need any further assistance, please don’t hesitate to contact us at [email protected] , and we’ll be happy to help. Thank you, eFax Support Team ^MQ
Lisa
Sep 16, 2025
Eveldina in Dublin was very kind
Eveldina in Dublin was very kind, patient and efficient. She knew exactly what she was doing. She was also extremely pleasant.
Response from eFaxSep 16, 2025
Thank you so much for your wonderful feedback Lisa. We are very pleased to hear about your excellent experience with Eveldina. We appreciate your time in sharing your experience, and should you require any assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Thanks again! eFax Support Team ^RA
Patty G.
Sep 12, 2025
Out of the stone age
I just recently began with faxing without an ancient fax machine...plugged into the wall you know. haha Efax has been pretty easy to manage and when I have had an issue customer service was very prompt and helpful. :D I will for sure recommend the service.
Response from eFaxSep 16, 2025
We are very happy to hear that you find our service convenient Patty. We appreciate your time in sharing your experience, and should you require any assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Thanks again! eFax Support Team ^RA
Andrew
Sep 12, 2025
Customer service
Customer service, provided by Iraia M., was easy. She made the process of canceling my account seamless. I very much appreciated her cheerful help, and professionalism. I did NOT have any success with canceling my account online using the appropriate process on their portal; I got an error message saying the cancelation process couldn't be performed; suggested pushing the "Chat with Representative" button (which didn't work). I finally called the voice help number, and Iraia M. solved my problem quickly and easily. I would suggest the portal needs some modification for account cancelations.
Response from eFaxSep 16, 2025
Hello Andrew, we appreciate your feedback and we are very pleased to hear that Iraia was able to assist you with our service. Your feedback has been forwarded to our web team for further troubleshooting, and should you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Thank you, eFax Support Team ^RA
Camila
Sep 10, 2025
Raffaele agent was very quick
Raffaele agent was very quick, supportive, and professional. He resolved my issue efficiently and made the whole process easy. Excellent service. I really appreciated his help!
Response from eFaxSep 11, 2025
Hello Camila, Thank you so much for your great feedback. We are very happy to hear that Raffaele provided you with great and quick service, and we will be sure to share your kind words with Raffaele. Should you need any further assistance, please feel free to reach out to us at: [email protected] with your account details, and we’ll be happy to assist. Thank you, eFax Support Team ^MQ
John
Sep 10, 2025
I've been an efax user since 2007 & like their product and customer service.
I've been an efax user since 2007. I was able to easily work with Iraia to find a plan that will meet my current usage. I have found it incredibly useful to have a virtual fax number that I can use whenever I travel.
Response from eFaxSep 10, 2025
Hello John, Thank you so much for your great feedback. We are very happy to hear that Iraia provided you with great service, and we will be sure to share your kind words with Iraia . Should you need any further assistance, please feel free to reach out to us at: [email protected] with your account details, and we’ll be happy to assist. Thank you, eFax Support Team ^MQ
Steve
Sep 10, 2025
Customer Service
My service representative was more than helpful. Not only did she take a real interest in my account solving my problem but also allow me to reduce the cost of your service
Response from eFaxSep 10, 2025
Hello Steve, Thank you for your kind feedback! We are glad to hear you had a great experience, and we will be sure to share your appreciation with Elizabeth. We are always here to help! Should you require further assistance, please feel free to message us at: [email protected] and we would be happy to assist! Thank you, eFax Support Team ^MQ

eFaxReviews of efax.com

About eFax

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eFax reviews

Raffaele .. eFax Customer Service Representative

Stefan was a very nice and professional…

Eveldina in Dublin was very kind

Out of the stone age

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Raffaele agent was very quick

I've been an efax user since 2007 & like their product and customer service.

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About eFax

About these reviews

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eFax reviews

Raffaele .. eFax Customer Service Representative

Stefan was a very nice and professional…

Eveldina in Dublin was very kind

Out of the stone age

Customer service

Raffaele agent was very quick

I've been an efax user since 2007 & like their product and customer service.

Customer Service