eFaxeFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Shantrese S.
Lucena was a great help
Response from eFaxAug 27, 2021
We are glad to hear it, Shantrese, and will be happy to pass your feedback along to Lucena! If you need any further support please do not hesitate to reach out to us at [email protected] ! Have a great day and stay safe, efax Social Support Team
Kristi
Just wanted to say Moe did a great job on my call today! He quickly identified the problem area and told me how to remedy the issue, and also showed me how to improve our process by using the email fax option. Very helpful! Kristi M
Response from eFaxAug 26, 2021
Thank you Kristi for the great feedback and the 5-star review. Your comments will be passed on to Mohd. If you require any assistance please simply message us at [email protected] Have a great day and stay safe, efax Social Support Team
AC
This morning when I originally called in, I was greeted by a rude customer service representative. Then, when I called back, I spoke to Lais who was very helpful and walked me through the process of understanding my account and gathering the information I needed to straighten my billing account. Thank you Lais for your help today! I give 5 stars to you for your great customer service skills.
Response from eFaxAug 26, 2021
Thank you so much for your wonderful feedback and we are very happy to hear that our support provided you with a positive experience. We appreciate you for sharing your experience here with us and we will ensure to forward your positive response to Lais. Should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks. Stay safe and healthy, eFax Social Support Team
Cindy A.
Quick and helpful!
Response from eFaxAug 25, 2021
Hello Cindy, We greatly appreciate you taking a moment to send such wonderful feedback in regards to the excellent customer service provided to you today. Thank you as well for the 5-star Review! Should you have any additional questions or require further support, please let us know or message our Social Team anytime at [email protected] as they will be happy to help. Many Thanks. Stay safe and healthy, eFax Social Support Team
Anja M.
Had a simple question Quick response - good solution It's super service
Response from eFaxAug 25, 2021
Hello Anja, Thank you so much for your wonderful feedback and we are very happy to hear that Eva provided you with prompt service. We appreciate you for sharing your experience with us and should you require further assistance, please do not hesitate to contact us anytime at [email protected] and we would be happy to assist! Many Thanks. Stay safe and healthy, eFax Support Team
Marcus
Simona was really helpful in updating our account details and getting me copy invoices going back over a number of years given the limited information I was able to provide for her.
Response from eFaxAug 25, 2021
Hello Marcus, We greatly appreciate your taking a moment to send such a wonderful review in regards to your customer experience with Simona . We are so pleased to read that Simona was able to assist you in such a fast and professional manner. If you have any additional questions or require further support at any time, please let us know or feel free to message our Social Team at [email protected]. Many Thanks. Stay safe and healthy, eFax Support Team
fax
Customer service was very helpfull
Response from eFaxAug 23, 2021
Hello, we appreciate you taking the time to leave us such a great review! If you need any further support with the account please do not hesitate to reach out to us at [email protected] ! Many Thanks. Stay safe and healthy, eFax Support Team
custome K.
I contacted user suppor to cancel my service. Joke was very professional in his mannerism during the text. My new printer came with free fax services. Of course free is cheaper.
Response from eFaxAug 23, 2021
We are sorry to hear you have cancelled your services with us, but are happy to make it a smooth transaction for you. We appreciate you taking the time to leave us such a wonderful review, KB, and will be sure to pass your feedback along to Joke! If you need any further assistance please do not hesitate to contact us at [email protected] . Many Thanks. Stay safe and healthy, eFax Support Team
