eFaxReviews of efax.com

4.52,345 reviews
IT & Communication

eFax

About eFax

eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.

eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: efax.com
Website: efax.com
Category: IT & Communication
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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eFax reviews

Showing 1,940 reviews with 5 stars · Clear filters

carlos M.
Nov 27, 2025
Great service. Would absolutely use them again if the need arises!
I needed a fax service for a very short period. Easy to sign up, and did what I needed to do. efax fitted my needs perfectly. Once done, Elizabeth V was great in helping me cancel my service as it's no longer required. I have nothing negative to say about my experience. Would absolutely use them again if the need arises!
Response from eFaxNov 28, 2025
Thank you so much for your excellent feedback, Carlos, and we are very happy to hear that Elizabeth provided you with great support! Should you require any assistance, please do not hesitate to reach out to us at [email protected], and we would be happy to assist! Thanks again and happy holidays! eFax Support Team ^RA
Paul
Nov 17, 2025
My support agent was great!
My support agent, Elizabeth V eFax/MyFax Multilingual Customer Service Advisor ref:!00D3001Siv.!500Vu0glkqQ:ref, was super friendly, easy to understand, and was completely competent in executing my request, even though it was to cancel my now unneeded e-fax account. It was great when I needed to fax, but I retired and stuff. Anyways, glad to see that e-fax has outstanding people like Elizabeth!
Response from eFaxNov 17, 2025
Thank you so much for your excellent feedback, Paul. We are very happy to hear that Elizabeth provided you with excellent support, and should you require any assistance, please do not hesitate to reach out to us at [email protected], and we would be happy to assist! Thanks again and happy holidays! eFax Support Team ^RA
James
Nov 13, 2025
Iraia was very attentive
Iraia was very attentive, professional and understood my issue immediately. Keep Iraia on your customer support team because she really represents the face of Efax, the company...:-)) Sincerely, James Lockhart
Response from eFaxNov 16, 2025
Hello James, Thank you for taking the time to leave us a 5-star review. We truly appreciate you sharing your experience, and we are very happy to hear that Iraia was professional and helpful in resolving your request. If you need any further assistance, please feel free to message us at [email protected], and we’ll be happy to help! Many Thanks, eFax Support Team ^MQ
Dynette L.
Nov 11, 2025
Trustworthy company
Trustworthy company! They responded fast to you email and bring solutions to the issues I was having. Thank you.
Response from eFaxNov 11, 2025
Thank you so much for your excellent feedback, Dynette, and you are very welcome! We are very pleased to hear that you are happy with our service, and should you require any assistance, please do not hesitate to reach out to us at [email protected], and we would be happy to assist! Thanks again and happy holidays! eFax Support Team ^RA
NewbieTech
Nov 7, 2025
Have to add the country code "1", even though the above row already lists the country code "1"
Minh was great. He identified the problem. He waited online while I re-sent the fax. After I received an email saying the fax transmission was successful, he then ended our phone call.
Response from eFaxNov 9, 2025
Thank you for taking the time to leave us a 5-star review. We truly appreciate you sharing your experience, and we are very happy to hear that Minh was helpful in resolving your request. If you need any further assistance, please feel free to message us at [email protected], and we’ll be happy to help! Many Thanks, eFax Support Team ^MQ
Happy Customer in T.
Oct 31, 2025
Excellent Customer Service
Customer service professional and efficient. No wait time when I called. My issue was resolved in less than five minutes. WELL DONE!!! :)
Response from eFaxNov 2, 2025
Thank you so much for your excellent feedback. We are very pleased to hear that our customer service agent Elizabeth provided you with excellent and quick service, and we will ensure to forward your feedback. Should you require further assistance, please feel free to message us at [email protected] with your account details and we would be happy to assist! Thank you, eFax Support Team ^MQ
Carlos Luis Pacanins B.
Oct 30, 2025
The service I received today from Edelvina
The service I received today from Eveldina was excellent; she resolved my problem immediately and professionally, so I can only congratulate her. Carlos Luis Pacanins
Response from eFaxOct 30, 2025
Hello Carlos, Thank you so much for your wonderful feedback. We are very pleased to hear about your excellent experience with Eveldina. We appreciate your time in sharing your experience, and should you require any assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Thanks you. eFax Support Team ^MQ
Wendy
Oct 28, 2025
Megha provides extraordinary customer service!
Megha provided extraordinary customer service! She patiently explained why I was having difficulty sending eFaxes, helped me understand the issue, and taught me how to do it correctly. She ensured I never felt rushed, took the time to address all my concerns, and offered resolutions to the problems so they would never recur. Most importantly, Megha showed kindness and compassion throughout the process. Overall, I was very impressed with her professionalism and dedication to customer satisfaction.
Response from eFaxOct 29, 2025
Hello Wendy, Thank you so much for your great feedback. We are very happy to hear that Megha provided you with extraordinary customer service, and we will be sure to share your kind words with Megha. Should you need any further assistance, please feel free to reach out to us at: [email protected] with your account details, and we’ll be happy to assist. Thank you, eFax Support Team ^MQ

eFaxReviews of efax.com

About eFax

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Great service. Would absolutely use them again if the need arises!

My support agent was great!

Iraia was very attentive

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Have to add the country code "1", even though the above row already lists the country code "1"

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About eFax

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Great service. Would absolutely use them again if the need arises!

My support agent was great!

Iraia was very attentive

Trustworthy company

Have to add the country code "1", even though the above row already lists the country code "1"

Excellent Customer Service

The service I received today from Edelvina

Megha provides extraordinary customer service!