eFaxReviews of efax.com

Fraudsters, after many years of low usage and a service I found a bit fiddly to use, I decided to cancel. I logged into my account and followed the instructions to cancel as detailed in their help section. Their system said that it couldn't complete the request online and directed me to their Chat. Yet I can't get through to a rep that is a human being, only chatbots. So I have no way to cancel the charges to my credit card. I will now have to report it as a fraud and get my card stopped/cancelled. Disgraceful.

imposible darme de baja, cuando tratas de hacerlo dicen que tu numero de fax (que esta en el email que ellos mismos te envian: NO EXISTE, llegue a enviar un email pero lo ignoran. Os escribo el numero que me asignasteis +34 971 57 04 14

I contacted eFax to sign up for their $29.99 plan but was billed a $249.37 setup fee and $94.95 monthly service for two months. I called several times to dispute the charges but was told that I needed to speak with a sales manager and that the manager will return my call. After not receiving a return call or a credit for overcharges, I sent in a request to cancel services. While trying to cancel services, the representative offered to move me to the "$29.99 plan" the one that I was suppose to be on. I told him to cancel my services and refund me the money for the overcharges. It has been 3 months and no one has returned any of my calls and the charges have not been refunded. If you are a small business, DO NOT use eFax services. They are not honorable and conduct bad business practices. eFax is a scam!!!

Ho inviato numerose mail per disattivare l'account. Ho ricevuto delle mail e degli sms dalla mia banca. Io non ho mai creato alcun account e non ho mai inserito la mia carta, per cui richiedo immediatamente che sia eliminato l'account ed i dati relativi alla mia carta prepagata. (Ovviamente l'azienda eFax non c'entra nulla con tutto questo, i miei toni accesi sono riferiti esclusivamente alla vicenda personale).

Update: DON"T USE THIS HORRIBLE COMPANY. After days of trying to reach them with no response or answers to the numerous emails and messages left on their contact web page, and over an hour of waiting on chat, they deleted all my faxes. After paying all that money for the past two years, they just delete without any warning or way to reach them so i could change my credit card, this is a ripp off and i'm filing a complaint with bbb, they should refund all the money i spent on this useless service. I don't believe the following reviews naming specific customer service reps, I was ok with efax, though i think it's pricey for $13 a month and i barely use it. I had to change my credit card recently and forgot to update my efax account. They suspended it without any advance notice, i have been unable to reach them for days, sending emails, calling and not able to access chat until today. Then after waiting i finally get a maria pamanes and since she was in sales and realized this was not a commission based inquiry, just disconnects me and puts me back in que, now i'm waiting for 20 minutes. I have important faxes in my inbox and archieves and can't get inforamtion on whether they are deleted, i can't even log in to change my credit card, I also was never happy with their log in process, from day one i have had issues with my password option, it will only take the pin they issued and have never been able to personalize it. It never works. I will update everyone on the outcome. At this point i'm not interested in this service just my archieves.

cannot believe how I have waited today 1.5 hrs to get answers and still do not have them. tried phone last week on hold 2 hrs. and still couldn't get on now I have a manual that will require me to pay my IT guy to help me understand because it simply doesn't work the

Their outsourced tech support doesn't speak English. They have unexplained report discrepancies. They charged me overage fees when I'd only made 3 faxes in 6 months, (later refunded when I called 'em on it). Their response time is very slow. There's better available for less and with no contracts. Their response to this review was more BS. The tech support I got was NOT in Canada, it was a third world country, they could not speak or understand English. They charged me $10 overage when I have a contract for 130 faxes and only made 3 faxes in the entire first 6 months of 2020. They said this was due to "transmission time". From email: "The extra $10.00 you see are due to sending overages being applied to the account. Your plan currently has 130 receiving pages and 30 sending pages. Your plan has been upgraded to include 150 receiving pages and 150 sending pages. A one courtesy credit was applied for $10.00 on the account." Hello? I only sent 3 faxes, received none, we do all of our communication via email since 2018, they were one page each, all grey scale, and two of those failed. Then they blamed "transmission time" for the overage charge. Huh? Each was one page, black and white, and two of those faxes failed. A page is a page, counting the failed faxes, I sent 3 black and white in 2020. My experience with these people is that they cheat, lie, and don't make sense. A fax is a fax, a page is a page. They only refunded the $10 overgage charge when I confronted them about it because I just so happened to see it in a bank alert. How many overage charges do they slip by customers? So I canceled the contract, they agreed to it, (duh), but then couldn't confirm if it was canceled as of now and I'd get a refund, (not expected), or if I'd have use of it until the end of the term. They also confused the end of the term, saying it was until July 2021, when it's actually only to October 2020. I asked them, (this was text tech support, which I resorted to because the phone tech couldn't speak or understand English), to verify they had the correct account, because my account ends in October, not July, and because they charged me overage when I'd only done 3 pages, (two failed), in 6 months, and have a contract for 130 pages. I was trying to help them figure out where they screwed up. And at that point, the text support went dead. "Hello - Are you still there?" Dead. I'd look elsewhere for internet faxing, there's plenty available. In fact, the text support offered me 'a deal', exactly as available elsewhere, $10/month, to stay with EFax. EFax, you fail the integrity test. Bye.

IMPOSSIBILE CANCELLARE UNA VOLTA ISCRITTI. IL FAX FUNZIONA MA POICHE' TI FANNO DIVENTARE MATTO PER CANCELLARE QUANDO NON TI SERVE PIU L'ESPERIENZA E' DECISAMENTE NEGATIVA. PERSI PIU DI 500 EURO