eFaxeFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Caroline De M.
Excellent help and feedback from Nicoletta.
Response from eFaxMar 1, 2022
Thank you so much for your wonderful feedback Caroline. We are very happy to hear that Nicoletta provided you with excellent service! We appreciate you for sharing your experience here with us and should you require any assistance, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team
Michael B.
The person that helped me was named JOKE. REALLY! And couldn't have been more helpful! Thank you very much!
Response from eFaxFeb 28, 2022
Thank you for this great review Michael We will certainly pass this wonderful feedback to Joke and if you need any further assistance at all please do not hesitate to reach out to us at [email protected] Many Thanks, Stay safe and healthy, eFax Support Team
Felicia
The representative, Mohd, was professional, knowledgeable, pleasant, kind, courteous, and patient. He was everything that a customer care representative should be. He walked me through the website and and explained the feature needed for future reference. He also told me about J Sign, a new product that is similar to DocuSign but less expensive that I plan to try in the near future. May he always be there when I call.
Response from eFaxFeb 27, 2022
Thank you for the wonderful review Felicia. We are so happy to hear that Mohd was able to provide such a high level of assistance. Your feedback will be passed on to him. If you have any questions in future, please message us at [email protected]. Have a safe and healthy life eFax Support Team
Brittany M.
I used the online chat feature to cancel my free trial of the fax service (I did not need the service any longer). Carl Joseph responded to my request and it was very fast and easy. Great customer service
Response from eFaxFeb 27, 2022
Thank you for the 5-star review Brittany. We are sorry to hear that you cancelled your account but are happy to hear that Carl was able to process your request efficiently. If you have any future questions or concerns please message us at [email protected]. Please enjoy a safe and healthy life eFax Support Team
Anita F.
Excellent customer service . Very patient and kind. Guided me through the entire process of sending a fax and even waited patiently while I scanned documents into my email. Superior service.
Response from eFaxFeb 24, 2022
Hello Anita. We are happy to hear that you experience was such a good one. We appreciate the feedback. If you have any questions or concerns please message us at [email protected]. Enjoy a safe and healthy life eFax Support Team
Christine S.
Very knowledgeable and supportive and extremely helpful and understanding Great experience with your rep.
Response from eFaxFeb 24, 2022
Thank you Christine for the wonderful review. We are happy that the agent was able to create such a positive experience for you. If you have any questions or concerns please message us at [email protected]. Enjoy life and stay healthy. eFax Support Team
mery
Mohd (Moe) was excellent. He responded professionally to my concerns and addressed each one in a way that was clear and I fully understood the situation. He was pleasant, clear and helpful. If every company had such good customer service people, businesses would be much better. You are fortunate to have him. Thank you and I thank him!
Response from eFaxFeb 23, 2022
We are thrilled to hear about your experience, Mery! We will be sure to pass your stellar feedback along to Mohd, and if you need any further assistance please do not hesitate to reach out to us at [email protected] ! Have a great day and stay safe, efax Support Team
Verna D.
Joke was very helpful and responded back very quickly.
Response from eFaxFeb 23, 2022
Thank you for taking the time to leave us such a wonderful review, Verna. We will be sure to let Joke know about your kind words and if you need any further assistance please let us know at [email protected] ! Have a great day and stay safe, efax Support Team
