eFaxReviews of efax.com

4.52,345 reviews
IT & Communication

eFax

About eFax

eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.

eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: efax.com
Website: efax.com
Category: IT & Communication
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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eFax reviews

Showing 1,940 reviews with 5 stars · Clear filters

Sharon B.
Mar 9, 2022
10 Star Review
The agent I called and spoke to on 3/9/22 was so wonderful. She quickly found the problem I was having with my fax number, escalated the ticket and called me back within minutes to let me know the problem had been fixed. My fax went through without a problem afterwards. I am so grateful for her help and for her quick response. If I could leave a 10 star review for her I would. Thanks again!
Response from eFaxMar 9, 2022
Thank you so much for your wonderful feedback Sharon. We are very pleased to hear that the issue is resolved. We appreciate you for sharing your experience here with us and we will ensure to forward your feedback to Eveldina. Should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team
Meghan D.
Mar 8, 2022
Excellent Customer Service
Joke provided excellent customer service quickly. I had cancelled my account and wanted to reactivate. All done within a couple of minutes!
Response from eFaxMar 8, 2022
We are glad to have you back, Meghan! We will be sure to pass your kind words along to Joke, and if you need any further assistance please do not hesitate to reach out to us at [email protected] ! Many Thanks, Stay safe and healthy, eFax Support Team
Michał K.
Mar 8, 2022
Professional Customer Service
Very professional customer service :-).
Response from eFaxMar 8, 2022
We are glad to hear you are enjoying the service, Michal, and appreciate you taking the time to leave such a great review! If you need assistance in future please do not hesitate to reach out to us at [email protected] ! Many Thanks, Stay safe and healthy, eFax Support Team
Tasha D.
Mar 7, 2022
Excellent Customer Service
Moe was excellent with helping me out today very Patient & Professional...He went Above & Beyond!! should be more like him KUDOS to MOE:)
Response from eFaxMar 7, 2022
Thank you for the great review Tasha We will certainly pass this wonderful feedback to Moe and if you need any further assistance at all please do not hesitate to reach out to us at [email protected] Many Thanks, Stay safe and healthy, eFax Support Team
Barbara S.
Mar 5, 2022
Fabulous employee!!
Very friendly, kind and knowledgeable person helping me.
Response from eFaxMar 6, 2022
Thank you for the 5-star review Barbara. Your feedback is always appreciated. If you should require any assistance or have any questions, please message us at [email protected]. Have a safe and healthy life eFax Support Team
Bryan A.
Mar 3, 2022
Moe was awesome
Moe was awesome. Professional, courteous, efficient. I appreciated that he made sure everything was verified and answered and/or completed with 100% accuracy. He even took down some suggestions that I had. Thank You.
Response from eFaxMar 4, 2022
Thank you for taking the time to provide such a great review, Bryan! We will certainly pass your feedback along to Moe, and if you need any further assistance please do not hesitate to reach out to us at [email protected] ! Many Thanks, Stay safe and healthy, eFax Support Team
Adi
Mar 3, 2022
Excellent service
Hi I had problems sending faxes and lovely Nicoleta from customer support gave me an excellent service with detailed instructions and information till my issue resolved. Very patient and determined. I'm very satisfied with the service provided.
Response from eFaxMar 3, 2022
Hello Adi, thank you so much for your wonderful feedback and we are very pleased that Nicoleta provided you with excellent support! We thank you for your time in sharing your experience here with us and should you require further assistance or have other questions or concerns, please do not hesitate to message us at [email protected] and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team
Muhammad M.
Mar 2, 2022
I contacted them in online chat
I contacted them in online chat, Agent Joke was very helpful and responded quickly and solved the matter. Thank you for such an excellent service, This man\woman deserves a medal and a pay raise
Response from eFaxMar 2, 2022
Thank you for taking the time to leave us such a wonderful review, Muhammad May. We will be sure to let Joke know about your kind words and if you need any further assistance please let us know at [email protected] ! Have a great day and stay safe, efax Support Team

eFaxReviews of efax.com

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