eFaxeFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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mari
OTTIMO SERVIZIO E OTTIMO SUPPORTO DA SERENELLA, NEL CASO IN CUI AVESSI BISOGNO VORREI ESSERE CONTATTATA DA LEI! BUONA GIORNATA
Response from eFaxJan 31, 2020
Gentile Mari Grazie mille per la sua recensione! Se dovesse aver bisogno di assistenza in futuro non esiti a contattarci , saremo più che felici di aiutarla . Grazie ancora eFax Support Team
Mercedes García B.
buen servicio. buena oferta.
Response from eFaxJan 17, 2020
Hola Mercedes Gracias por tu evaluación Es realmente muy apreciado. Si hay algo que necesite en el futuro, no dude en preguntar, estaremos encantados de ayudarle. Muchas gracias de nuevo Equipo de soporte de eFax
Federico
Servizio ASSOLUTAMENTE DA EVITARE. Una volta fornita la carta di credito non si riesce più a disdire. Ai numeri forniti sul sito per contatto risponde solo la segreteria. Compratevi un fax piuttosto. O usate i piccioni viaggiatori. Ti mandano email dicendo di accedere per gestire il tuo account, ma dall'area privata NON E' ASSOLUTAMENTE POSSIBILE CANCELLARE NIENTE. Mi hanno RUBATO 36,60 euro: zero fax mandati e zero fax ricevuti. EVITARE COME LA PESTE. Aggiornamento del 17/01/2020 Sono stato contattato dalla gentilissima Sig.ra Anna del customer service che ha provveduto a disattivare il mio account e a rimborsare l'importo che mi era stato addebitato. Quindi, sotto questo punto di vista eFax si merita un plauso e i miei complimenti. Ribadisco la gentilezza della Sig.ra Anna che si è fatta in 4 per soddisfare le mie richieste. Alla fine dalla propria area riservata non si può disdire l'abbonamento, ma è sufficiente contattare il customer service e chiedere a loro di farlo. 5 stelle al cutomer service
Response from eFaxJan 15, 2020
Ciao Federico Mille grazie per la tua recensione. Avremo un po 'di contatto per dare seguito e vedere se possiamo essere di ulteriore assistenza. Grazie molto eFax
Lingfeng C.
goodgoodgoodgoodgood
Response from eFaxJan 13, 2020
Hi Lingfeng Thanks a million for your review, we are thrilled that you think our service is good. Should you require further assistance or simply have questions, please feel free to reach out to us anytime or message our Social Team at [email protected] . Many Thanks eFax Support Team
Rafaël B.
Great customer sevice ! I just took one star off because it was a bit diffcult to find where to cancel my account.
Response from eFaxJan 9, 2020
Thank you so much Rafaël for the wonderful review and feedback regarding your recent eFax experience. We are happy to hear that your were provided excellent Customer Support. Should you have any additional questions or require further assistance, please let us know as we will be happy to assist you further. Many Thanks, eFax Support Team
Thomas N.
Carmen M. was an excellent customer support person! Although I wanted to cancel my subbscription, she was open and wanted to help out.
Response from eFaxDec 20, 2019
Hello Thomas, Thank you so much for sharing your feedback and providing us with such a great review. We are thrilled to hear that Carmen provided you with such excellent customer support and was wanting to further assist you and provide you the best options to suit your particular faxing needs. Should you require any additional assistance or have further questions, please don't hesitate reach out to us at any time. Many Thanks, eFax Support Team
Jane N.
I only needed to send one fax so signed up to this service and forgot that I'd need to cancel before a month was up to have the free trial, The single fax had gone through OK. I then got notification that I had the first bill to pay. I phoned to cancel my account and it was dealt with politely and swiftly, obviously I still had to pay! Sending a fax is something I've only needed to do once in over ten years so it isn't worth continuing. Usually e-mails will suffice.
Response from eFaxNov 29, 2019
Hi Jane We are so happy you had a great experience and we're delighted everything worked for you, thank you so much for taking the time to leave us a review and feeding back in about your experience. We wish you the very best for the future and if your faxing needs ever change please do feel free to sign back up with ourselves. Many thanks eFax Support Team
Fitch S.
Sent a spam email claiming I had an efax, and the link provided was a "sign up" page for a free trial by their marketing team. So yeah, no chance I actually had an efax unless of course it was sent by the spamvertisers themselves. Edit: After eFax's reply I checked it out. There's a spammer/phishing link "Download this now" in addition to the marketing/signup link, so it's likely whoever sent the spam was hoping to cash in on that click, not the signup. The spammers probably just copied an actual eFax email as a template. I have adjusted my rating.
Response from eFaxOct 17, 2019
Hi Fitch Security Thanks for your review. Please note eFax will never send spam emails or links to existing or non existing customers. Unfortunately it does sound as though you may have received a phishing email which eFax has no association with and we would advise you delete this. Many Thanks eFax Support Team
