eFaxReviews of efax.com

Hands down the worst business experience I've had in my entire career. Had been a loyal eFax member since 2005 - when I was 19 years old. Have paid these scammers $16/month for 16 years so that I'd be able to send/receive faxes on those very rare occasions when it was necessary for business. Their software is total garbage, as is their customer service - clueless people that can't even find my account by the fax number, then can't even take down my phone number correctly (which is in my account in front of them on their screen at that point), make up nonsense that my 1 Gigabit connection is at fault for them taking 5422 seconds to send a fax. These reps - both the "manager" and their "Resolution Specialist" have no understanding of their own 20-year old, never-updated technology. They claimed that it takes over a minute to send one page by fax, and it's the recipients' fault and they have no control over it. Well, I'd sent a fax to myself - so eFax sending a fax to eFax, and that fax took 5422 seconds as well - that's over 90 minutes or those counting. Their Desktop software, which they forced everyone to migrate to for no apparent reason is total junk with catastrophic bugs - when I tried to update the software - the update utility itself is bugged so it just fails immediately. Their online interface is straight out of 1999 interwebs. Their workflow is amateur just as the reps I've spoken with to try to get help. You do not get any notification after you attempt to send a fax whether it's successful, it doesn't show up in either the Sent folder nor an Outbox folder to at least give some immediate feedback that the fax is being sent. Oh yea - they don't even have an Outbox folder. I got a call back from some "manager" who refused to even disclose his full name after speaking with some "technology specialist" yesterday who appeared totally confused as to what exactly I am unsatisfied with. I'd spent hours and hours just trying to send a critical fax. Their software claims certain limits - like number of PDFs and total file size limit for a single fax - I tried to send a fax that complied with their stated limits - then get some ridiculous warning that my fax is 66.65% over limit or some nonsense. I tried to split that fax into 2 parts, so obviously - that's going to be well under their stupid limit, and then get a warning that it's now 30% over limit. My suggestion to resolve this nightmare with this "manager" today was simple - either refund a part of the roughly $3,000 I'd paid them as a loyal customer over the last 16 years to send a handful of faxes, or just don't charge me for the next couple of years, and then I will remain their customer. He offered me $20 in credit instead. I told him I am no longer interested in using their junk and will move on to another service. Amateur company that just lives on scamming people on their monthly fees and have no interest in customer retention. Have no product to speak of.

It is the worst fax service ever. Not only none if my faxes went through I can't even cancel my account. Its been 3 months since i have made several attempts to cancel my account and I am still getting billed. No reply from customer service except for one automated reply which doesn't solve my issue. Feels like a scam, not recommended.

Imposible darse de bja, no responden los Email y simepre apunta a que llames a un 902 de pago

Te das de alta para utilizar la prueba gratuita de 14 días y en seguida el sistema no reconoce tu cuenta, como si no existiera, para que no puedas acceder y darte de baja. Ni solicitando nuevamente las claves. Se esfuma cualquier forma de acceder. Imposible darse de baja.

Estoy muy decepcionado; no puedo acceder a mi cuenta y no recibo respuesta a mis correos. Deseo que me den de baja a la mayor brevedad posible. --------------------------------------------------------------- Ya me dado de baja y me han respondido desde el servicio de atención al cliente.

Imposible iniciar sesión e imposible darse de baja. Los correos vienen devueltos. Servicio nefasto

I have been a loyal customer for short of 20 years. Initially, I was able to add my 212 fax number (now, of course, they own it and I have to surrender it if I cancel or put the number on hold) and thereafter eFax kind of had me hostage, as my clients, here in the US and overseas knew that number. There never was a convenient time to cancel, where I could not be sure a client might forget and there would be an issue. I always had landline fax machines at my offices and my home studies. eFax was, at that time, cutting edge convenience to always have a copy available wherever I was on my laptop (and later cell phone). However, it is far from cutting edge now and eFax has done precious little to do anything I can not so for free with pdf and other applications. BUT, I did not want to risk that number after all the years. So, as wFax became more obsolete, they raised there prices. If you actually culled over your AmEx statement you would notice, as I did several years ago. I called, found out is was steadily going up regularly over the years. When I called I was basically told “that’s life”. But, when I would go to cancel I would be sent to an actual agent who would massage my shoulders and tell me that since I was such a loyal and valued customer, boy did that have a deal for me. The rest of the month free and then down to $9.95/no ...ok, why not? Of course, they would fairly quickly hike it back up again. I would either not pay attention to the statement it did not have time and let it go. Every few months I would get spam about roof repair, auto warranties and the like. So, the one good thing that came from this latest Chinese gift is that my travels were shelved and most business placed on hold. I even had enough time to look at my statements. Every month for years...$150/yr... last 10/$1,500 and so on. So, today... we would love to keep our loyal and valued customer, how about the rest of the month free and back down to $9.95/mo? Me- not right now can you put my number on hold for a bit, eFax - no we can not; me- can I port my number of 17 years just with them, no; them, if you cancel..my loyal and valued customer you will loose that number it is now our property. But, we do have a way to get rid of the spam (why do I even have to ask?) Technology has moved on, time has moved on, the only thing that has not moved on is eFax...except for regular price hikes, now I have moved on. Bye eFax.

Tried a "free trial" but in their fine print that you don't see, if you go over 150 pages, they will charge you $10 even if you go only one page over. And also if a fax page takes more that 60 seconds, they charge you more. Who knows how long a page will take? And further, they never alert you or give you a running total of how many pages you have left. Their North American customer service reps are jerks too. Not helpful at all.