Edward JonesReviews of edwardjones.com

They're are not good people , finally got my funds out after so many attempts. They well keep you away from your funds as much as possible. I think my funds are better where they were previously, Libbey Jane Bean on Google managed it better for me.

Beware they are very pervasive to convince you to invest with them, I regretfully made that decsion, my 401k was rolled into a IRA that was invested in a bundle of funds that I'm sure paid them a commision, left to flounder as they collected their maintenance fee, a annual meeting trying to convince me the future looks great just wait, when i realized a made a mistake a fight to get my money back, i put my losses as a life experience, don't make that mistake

I am a former EJ Advisor. I left after 3 years due to the sleazy tactics and culture of high pressure "get their money" infrastructure. These are not good people, they do not care about you , your investments or your future. They are in the business of separating you from your money and moving on to the next shill. I moved all of my funds to Schwab. An amazing difference! I manage my own money, they just do the trading. I buy ETF's that track the S&P500. This is the metric EVERY fund tries to beat and only 20% do. Why buy and sell to feed an advisor when 2-3 ETF's do it for you. Schwab is courteous, prompt and effective.

Once they have your money good luck getting it out of the chatham office pos

Edward Jones is a joke. I can't purchase a stock because it is under 1.00 per share because it is too risky. But, their mutual funds are fine even though they lose money constantly. My track record is better than theirs. They want to keep you invested in mutual funds due to kick backs. Stay away from these morons.

I am giving a 1 Star Review to Bobby Gibbs at Edward Jones based on how my account was handled. I was recommended by a friend to try Edward Jones in Kapolei. His Rep was Kevin but I wanted to give Bobby a chance to earn my business. I had funds at Fidelity and Charles Swab and was looking to move my Fidelity account with someone closer to home. I made an appointment with Bobby Gibbs and we talked about what I was looking for. I wanted to mirror what I had at Fidelity and have my new accounts at Edward Jones be the same and then make changes later. On our second meeting, he had a selection of funds for my Traditional IRA he wanted me to invest in. I went with his recommendations. As soon as my funds went into these funds/stocks everything began to drop rapidly. I was disappointed because he is the expert. The drop continued for months. I wanted to open a Sep IRA account, instead he opened a Roth IRA. I wanted to switch to a CD and told him I would take a loss. He said he would watch it daily but never called me to let me know when the stock would go up. There were times when I could have lost much less if he would have called me or acted on it. The opportunity came and went. I finally had to go back into the office and insist he moves everything into a CD. I had lost trust in him. Some of the information he gave me was inaccurate. I visited his office several times relay my discontent but he never caught on that i wanted to sell. He does not act or respond quickly on my interests. In the end, I could no longer reward him with caring for my account. My mistake was I trusted Bobby. I should have transferred my Fidelity account to my Charles Swab account and never bothered with Edward Jones. Don't make the same mistakes I have made. If Bobby is handling your account make sure it's what you want and not something he recommends because, in today's economy, his strategy is a Big Mistake. He even closed my account while my fund was not completely transferred. I received emails with notifications of new documents, but I was not able to access them because he locked me out. "Update" I received a letter from Edward Jones Corp with their finding, which was as expected. They said they went by his notes. The truth is Bobby and I had talked for over 72 hours in regard to my account. Edward Jones never reached out to me. They performed a mild review of my account and are wrong in their findings that Bobby Gibb did not misrepresent my needs as an Edward Jones Client.

I have been a customer/client of Edward Jones for going on 4 years. I have let them manage the account and until this year their performance has been above average. This year their performance has been horrible and made worse by ever higher fees. To try and keep better track of things I tried to set up my online access, but things went downhill very quickly. I dealt with a ridiculous verification process, finally got through it and went to login. Kept getting a message that there was a problem so please try again or call a customer service number. I tried twice more and got the same message so I called the customer service number. Suprise they don't have customer service except for few hours. Apparently they also don't worry about problems with their site except when they don't have anything else to do. Given the fees they charge I would expect top notch customer service and quick response to online technical problems but I now know that is not the case. I expect to be a "former customer " within the next few days. Given their declining performance and their terrible customer support I don't think it will be hard to replace them at lower cost and at least comparable performance and it won't take much to beat their customer service.

Too much hidden fees... and the fees are really high for a retirement account. The best i could was diversify, if you want to diversify like me search for "libbey jane bean" on google, she is well known and can manage portfolio to yield to better return on investment. The best part is you only pay her when you make your profit.