Edward JonesReviews of edwardjones.com

My Edward Jones rep lied throughout our work together. I had medium risk tolerance, but investment strategy she put in was aggressive. When I planned to move to another firm, she said there was no penalty to move my money from an EJ Roth IRA to another firm. Then when my transfer went through, EJ charged a $95 termination fee. When I raised this concern with my local EJ rep - without swearing or raising my voice or being unruly - she said she was becoming emotional and hung up on me. When I asked EJ customer service, they said "You're free to move your money without penalty," while immediately reiterating the $95 fee was standard. You can call a penalty a fee, but that feels like intentional misrepresentation when my rep could have clarified there would be a termination fee. I was hoping I wouldn't have to leave this review, but it is clear the issue goes beyond my local rep and is part of the company playbook. I'm very happy my time with Edward Jones is concluding, and I would advise anyone looking to invest to go elsewhere.

We are still trying to TSF. Funds from ED.JONES OFFICE: This time it is Interest on GIC"S that matured on Aug.5th& 9th 2024 in an amount over $6300.00. To date the interest has been requested 2X by A Financial Planner @ RBC. The last Statement that was received about the Funds invested in this Account, was impossible to understand..The Amount TSF was less the Interest Due..What is this new Advisor DOING WITH OUR MONEY?? We should not have to go to this Office & Demand Funds that belong to US...The Reason for why we want to close the Accounts at ED Jones was explained to this New Financial Advisor, Both my Husband & l are at an advanced age of 94 & 90yrs. To make our Estate simpler for our Son when we are no longer here..The Request for The Investments Held @ this office has taken Months to complete...This is incomprehensible: The two people running this Office in Woodstock, Ontario Canada are very Incompetent ..STAY AWAY

Bullying, made to feel inadequate from my advisor who I pay well when I raised concerns. I was basically fired from EDWARD JONES my account put on hold and although I continue to pay fees, there was no longer any service unless I want to sell something. If I wanted to sell, there would be no advice given. UnBelievably, unprofessional, terrible service And when my concerns raised with a senior complaints official, they just supported the advisers and said I was wrong and that they couldn’t believe their advisors would behave that way

When I closed my company I had to get a new company to take over a retirement account. I was recommended to Edward Jones by the payroll company I used. I spoke to the advisor at Edward Jones and agreed to deposit the account in their company with a one time fee of 4000.00 so I wouldn't pay a monthly fee. Once the money was transfered, the advisor put me into front loaded accounts that cost me another 4-7000.00. When I looked at my first statement I noticed the missing funds and called the advisor. I was told to get into their special mutual account funds that this was standard, and he did not profit himself from this sort of a transaction.. At this point I wasn't trusting the advisor and asked one of my clients who is the president of a private bank. I told my friend what happened to me and he said what I was told was not true. I waited a few years until the account about broke even and got out. I went to my bank, the advisor was free, he was careful to make sure I was aware of all fees. I'm lucky I got out with almost all of my principal investment and now I have a advisor who is truly concerned about my account. Pat Bedford Hills, NY

In trying to protect my mother’s money from any unscrupulousness, I actually delivered her into the lion’s den, the lion being an Edward Jones advisor located in Thornebrooke Village in Gainesville, FL. He flat out lied to her face about how she’d be choosing what level of investment risk she was interested in, that her money was completely safe with them. Well, here we go: He slipped in a document amongst her 30-something page contract. That document happened to be a TRUST giving Edward Jones complete control of her money. He also lied during an inquiry as to when it was he asked her for beneficiary information. The unscrupulousness doesn’t stop there, unfortunately. This “advisor” drew up documents in a different state - Missouri (!) - so that its rules would supersede Florida’s, the state she resided in. Of course, this wasn’t mentioned to my elderly mother and it, too, was slipped into the 30+ page, front and back, so we’re actually talking 60-ish. I’d be willing to bet the Missouri trick is nothing new and has been used before on ‘vulnerable’ people. She trusted this guy - he was solicitous of her, nice to her, seemed sure of himself, and it never entered her mind he’d do anything but what he said he’d do. But, he did. Absolute unscrupulousness, not to mention elder abuse. *I wish I could tell you the benefit to EJ or to one of their advisors about a contract in Missouri (are there other states they also use?). I only know that it was to supersede Florida law, and she was not told about it.

At first initial meeting, and with us explaining our intentions and desires, everything seemed very positive and they agreed to accept our money and us as clients After approximately 7 months, I received a phone msg. to give him a call at my convenience. I called and was asked "Where would you like me to transfer your money too"? WHAT ??? I was told that our "money would be better suited in an interest bearing checking account".."that most of his clients had that much money in their personal checking account"..."he wanted to keep his client base around XXX of larger dollar investors and was now going to concentrate on some sports figures" Bottom line...he wasn't making ENOUGH money off of our money and our account was not worth his time

Even though I still spoke to my current advisor regularly while he was out on sick leave, I was left to deal with an incompetent and apparently rookie advisor (John Grindstaff) in my advisors business absence for a few months who apparently transferred funds at his own will, sold some things at his own will, ended up closing and utilizing an account for my grandkids that was NEVER supposed to be touched, while lots of information was being withheld from me as well. The account for the grandkids was opened by my personal advisor incorrectly as well I find out today. I was NEVER EVER told that a traditional and basic savings account would or even could be used for stock transactions to begin with as my advisor was plainly aware of why this account was being opened my me and the one and only reason on why I opened it up to begin with and there should have been ZERO risk of loss on this account which was going to my grandkids when they each reached 18 years of age. Why would I jeopardize ANYTHING in this account and have ANY risk associated with this????? I retired from banking and I am not aware of ANY savings account even today that has an option to PAD that type of an account as I was told. What goes up can come down as well so its certainly NOT a true savings account with that thrown in it. My current advisor KNEW the sole entire reason for the account and risking ANY part of it was never mentioned, discussed, or supposed to be an option as that would have been a definite NO. This process of the rookie fill-in advisor selling stock somehow most certainly without my knowledge and approval WIPING OUT the grandkids savings account has been going on since 6/20/2024 and I most certainly thought by now the funds would have been put back in the account for my grandkids but nothing has to this date happened yet even though I knew absolutely nothing about John closing the account and conducting other transactions inside there as well. Who does that and what kind of business does transactions without discussing. consulting with, or making the client aware to begin with? That is very shady, very unprofessional, very amateurish, and brings back memories of the Bernie Maddoff style of investing. Be glad to discuss this with anybody as the size of the funds arent large that were misdirected and misappropriated and lost but it is most certainly the principle here for sure!

Worst advice, response and for that matter any other advice or answering questions period. No answer, on vacation, terrible knowledge, mind blowing. My wife and I were considering these folks , not a chance and I hope this is being read by the top executives of this business. This is all true and disappointing. Go elsewhere.