Ann H.
No responses. Is this a real company?
They received my return 11/26 and have not done the return nor responded to 5-6 emails sent. No one contacts you. And no phone number to call. I won't be buying here ever again. I will contact my credit card company to have them take action soon.
Response from EditorialistDec 18, 2024
Hi Ann, Thank you for your review and for bringing this to our attention. Upon reviewing your case, we can confirm that we responded to your request for the return label immediately, with the label attached, and have also reached out to you regarding your refund via our support email ([email protected]). There may be delays during the holiday season, but please rest assured that your order is being actively monitored, and we are working to ensure your refund is processed as quickly as possible. We value your feedback and are committed to improving our service. If you have any further concerns or questions, please feel free to reach out directly.