EditorialistReviews of editorialist.com

Response from EditorialistJul 15, 2025

Hi Chien! Thank you so much for your kind words! We're thrilled to hear that June—one of our rockstar support specialists—was able to assist you quickly and professionally. Feedback like yours not only makes our day but also motivates our entire team to continue giving their best in resolving any issue that comes our way. We're truly grateful to have understanding and kind clients like you. Thank you again for the support! 💛

Response from EditorialistJul 14, 2025

Hi Marie! Thank you so much for your kind words! We're thrilled to hear you found our service knowledgeable and excellent. It means a lot to the team. If there's ever anything else we can help you with, we're always here for you! Looking forward to serving you again!

Response from EditorialistJul 11, 2025

Hi Ms. Susan! Thank you so much for the 5-star review and for your interest in the Chanel Pilot sunglasses! We completely understand your excitement, especially for a piece as stunning and rare as this one. We’d love to help ease your concerns and personally assist you before you make the purchase. To ensure inventory availability and avoid any delays, please reach out to our official support team at [email protected] with the subject line: "Urgent assistance needed for Chanel Pilot sunglasses." This will help us flag your inquiry right away and give it the attention it deserves. Once we confirm stock availability, we’ll guide you through the next steps so you can shop with confidence. Looking forward to hearing from you and helping you secure your dream pair!

Response from EditorialistJul 11, 2025

Hi Michele! Thank you so much for the kind words! We're thrilled to hear you had an amazing experience with our team. If there's anything else we can assist you with, don’t hesitate to reach out—we’re always here to help!

Response from EditorialistJul 7, 2025

Hi Eadie! We’re really sorry to hear about your experience and truly understand your frustration. This is definitely not the kind of service we want to provide. We tried searching for your order using the name attached to this review and other keywords, but unfortunately, we couldn’t locate it in our system. Please reach out to us at [email protected] so we can help right away. We’ve also flagged this to our support team so any incoming messages from you will be prioritized. Looking forward to hearing from you and getting this sorted.

Response from EditorialistJul 7, 2025

Hi Reginay! Thank you for your cooperation and patience while we investigated this matter. We understand how upsetting the situation was, especially with the courier showing a signed proof of delivery that you didn’t recognize. While delivery issues are outside of our direct control, it’s always our responsibility to look into them thoroughly. With your confirmation, we escalated the case, and the courier’s investigation concluded in our favor—confirming the package was lost. Your refund has since been processed. Our team did their best to make this right, and we’d love the opportunity to serve you better next time.

Response from EditorialistJul 8, 2025

Hi Martha! Thank you so much for your kind words! 🌟 We’re thrilled to hear you had an excellent experience with our customer service. If there’s anything else you ever need, we’re always here to help!

Response from EditorialistJul 1, 2025

Hi Josue! Thanks a lot for the kind words! We’re really happy to hear that you’re satisfied with the service. Totally get your concern about the wait—just a heads up, we’ve flagged your order to our support team to check on the status. You can expect an email update from them shortly!