Shopper
Upset but impressed with their honesty
This morning, I ordered 2 pairs of rudsak shoes which were advertised on the website as free returns. Just a few hours later, I received an email saying that these items are actually final sale and asking if I still wanted to proceed with the order. As I bought two different sizes to get the right fit, I obviously declined and instead cancelled the order. Although I am upset that I can't order these shoes which I very much wanted to do, as well as annoyed at editorialist for the mistake on the website which did allow for returns, I am impressed with them for at least notifying me about the change and asking if I still wanted to proceed (hence the extra star)
Response from EditorialistAug 25, 2025
Hi! Thank you for sharing your honest feedback. We’re truly sorry to see that your order didn’t work out as expected. At times, certain items may become final sale, especially when they are last in stock or marked down, and if this is not clearly reflected at checkout, we make it a priority to inform our clients before processing the order. We sincerely appreciate your understanding and will share your feedback with our team to help improve this process moving forward.