EditorialistReviews of editorialist.com

Response from EditorialistJun 9, 2025

Hi Hassie! We're truly sorry to hear about your disappointing experience, especially with your birthday plans in mind. We completely understand how frustrating it is when an order doesn’t arrive on time—especially for a special occasion. We want to assure you that we are not a scam. We’re a legitimate company, and we take claims like this very seriously. Our goal is always to provide high-quality service and support, and we sincerely regret that your order fell short of that expectation. After reviewing your case, we found that your package was lost in transit—a situation that unfortunately is out of our control but not something we take lightly. Once this was confirmed, we processed your refund right away. The 5–7 business day timeframe is due to standard bank processing times, not delays on our part. We've also sent you a receipt confirming the refund on our end. We genuinely hope you’ll reconsider your review, as we’ve done our best to resolve this matter promptly and fairly. Your feedback is important, and we’re always striving to improve.

Response from EditorialistMay 28, 2025

Hi Juanita! We’re so glad we could help you find the trench coat you’d been searching for—it’s always such a win when that perfect piece comes together! We’re happy we were able to fulfill it and truly appreciate you sharing your experience.

Response from EditorialistMay 28, 2025

Hi Mel! Thank you so much for your kind words! We're thrilled to hear your purse arrived quickly and beautifully packaged. It means a lot to us that you noticed the care we put into every order. We're even more excited that you're loving it—and getting compliments too!

Response from EditorialistMay 23, 2025

Hi Susannah! Thank you so much for your kind words! 🌟 We're thrilled to hear that our customer support team made a great impression with timely and personal assistance. Providing a fast and thoughtful experience is what we strive for every day. We look forward to serving you again soon!

Response from EditorialistMay 22, 2025

Hi Sue! Thank you for your amazing feedback! 🌟 We're so glad to hear that your issue was resolved quickly and that our customer service made a strong impression. It truly means a lot to us. We’re excited to have you back again soon—thanks for choosing us!

Response from EditorialistMay 20, 2025

Hi! We’re truly sorry to hear about your experience and completely understand how frustrating this must be. Please know that we take matters like this very seriously, and this is not reflective of the service we aim to provide. We’ve reviewed our system and believe we may have identified your order. Our team has already reached out to you via our official support email ([email protected]) to confirm if this is the correct order and to clarify that a refund has already been issued. If this is not the correct order or if you haven’t received our email, please contact us directly at [email protected] with your order number and include "Urgent Return Refund for order [your order number]" in the subject line so we can assist you without delay. We’re committed to resolving this promptly and ensuring your return is handled appropriately.

Response from EditorialistMay 19, 2025

Hi Gyurga! Thank you so much for your kind words! We're truly grateful for your feedback and are glad to hear you had a positive experience with our team. Providing honest, respectful, and professional service is something we strive for every day, and it's always rewarding to know it made a difference.

Response from EditorialistMay 19, 2025

Hi Josephine! Thank you for your feedback! We're glad to hear that our communication met your expectations and helped make your ordering process smooth.