EditorialistEditorialist is a comprehensive, technology-powered approach to servicing the luxury goods shopper. Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools and luxury fashion content. We are reinventing the way brands and retailers reach UHNW consumers. We connect affluent shoppers with best-in-class stylists and editors and connect brands with the most powerful consumer, all while delivering a personalized white glove experience.
Editorialist (editorialist.com) has 701 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Lynn C.
I ordered your company track d it down and I had it for xmas
Response from EditorialistDec 30, 2025
Hi Lynn! Thank you for your review! We’re so glad to hear that your order was successfully tracked down and arrived in time for Christmas. We appreciate your trust in our team, and please don’t hesitate to reach out if you need any assistance in the future.
LL
Quick response and delivery of item.
Response from EditorialistDec 30, 2025
Hi Lois! Thank you for your feedback! We’re thrilled to hear that you received a quick response and fast delivery 😊 We appreciate your support and look forward to serving you again soon.
Cheryl
Good service
Response from EditorialistDec 30, 2025
Hi Cheryl! Thank you for your review! We’re glad you’re happy with our service. Your support means a lot to us, and we’re always here to help whenever you need.
Angela
Your company was in contact with me consistently about the availability of the product and shipping time frame.
Response from EditorialistDec 26, 2025
Hi Angela! Thank you for your feedback! We’re glad to hear that our team kept you updated on the product availability and shipping timeframe. We really appreciate you taking the time to share your experience and hope to serve you again soon!
Monica H.
Items come up as in stock on Editorialist, then when you click "buy", it sends you to the manufacturers website where it is out of stock. Such a sham website.
Response from EditorialistDec 26, 2025
Hi Monica! Sorry for the frustration! Our inventory moves fast, so sometimes items sell out quickly after showing as available. The “Add to Bag” button only works when an item is in stock, but availability can change fast. Thanks for your feedback!
Julie S.
They did not accommodate me for exchange with a smaller size!
Response from EditorialistDec 26, 2025
Hi Julie! We’re sorry to hear that your exchange request wasn’t accommodated. This item was $595 and is now $268 (55% off), and as noted in our return policy, it is non-returnable and final sale. We still want to help if we can! One of our support team members reached out via email to explore possible alternatives—please check your inbox. We truly appreciate your understanding and patience.
Andrea
I placed an order, received an email (1 week ago)saying they were contacting shipping partners and will confirm order shortly and I will not be charged until order is confirmed. I have been charged, and not received any confirmation on order despite sending email follow ups to the emails they recommend at customercare, shop. Total scam
Response from EditorialistDec 26, 2025
Hi Andrea! We’re sorry for the confusion and understand how concerning this can feel. Please note that we do not charge for orders that are cancelled before processing. What you’re seeing is a temporary authorization hold placed by your bank when the order was initiated. Once the order is cancelled, the hold is automatically released and typically returns to your account within 1–5 business days, depending on your bank’s processing time. We can assure you that no unprocessed orders are charged. We recommend checking directly with your bank, as they can confirm whether the amount is still pending or already released. Our team is also happy to help clarify this—please reach out to us at [email protected], and we can provide guidance and a transaction receipt to avoid any misunderstanding.
Ed G.
It was a gift. She loved it. The order shipped promptly.
Response from EditorialistDec 26, 2025
Hi Ed! So happy to hear that! 💛 We’re glad the gift was a hit and that everything arrived promptly. Thank you for taking the time to share your experience—we really appreciate it!
