Editorialist Reviews | Read Customer Reviews of editorialist.com

Editorialist Reviews | Read Customer Reviews of editorialist.com

Editorialist reviews

701 approved reviews, newest moderated first

Lori K.
Dec 18, 2025
Awesome customer support
Their order support seemed very personalized. I was contacted to verify the delivery address because the zip code didn't match the address and I needed to correct it. Then the product wasn't available where I ordered it. They found the identical.product at another store very quickly and didn't even charge me for the additional cost!!! Everything was handled very quickly!!!
Response from EditorialistDec 22, 2025
Hi Lori! Thank you so much for taking the time to share your experience with us! We truly appreciate you noticing the care our team puts into each order. Our customer support is 100% human, and every inquiry is reviewed and handled manually to make sure nothing is missed. We’re also grateful for your quick responses—it really helps us move things along efficiently. We’re so glad we were able to source the item for you quickly and make the process smooth. Thank you again for your kind words. We’re happy to know you had a great experience with us!
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Orlando G.
Dec 17, 2025
Nice product
Delivery was on time came boxed up very well good quality
Response from EditorialistDec 17, 2025
Hi Orlando! Thank you for your feedback! We’re glad to hear your order arrived on time, well-packaged, and that you’re happy with the quality. We really appreciate you taking the time to share your experience!
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Carol
Dec 17, 2025
Never deal with a company that you…
Never deal with a company that you cannot reach by phone! I was sent an email that my order item was unavailable & that I could cancel, So I emailed cancel, as requested. A few hours later I get another email saying item was in stock. Plus the cost was more than buying direct from Bloomingdales. So no go with this on line retailer ever again.
Response from EditorialistDec 17, 2025
Hi Carol! We’re really sorry for the confusion regarding the messages you received. Our system automatically sends an “unprocessed order” notification if an order isn’t processed within 4 hours. Our purchasing team works hard to fulfill all orders as quickly as possible, which in this case caused some mixed signals. Upon checking, the unprocessed order notification was sent to you on December 1, 2025, at 8:02 PM (EST), and your cancellation request came in on December 2, 2025, at 6:30 PM (EST). By that time, your order had already been processed. We sincerely apologize for any frustration this caused and appreciate you bringing it to our attention. Your feedback helps us improve our processes to make sure this kind of confusion doesn’t happen in the future. Thank you for your understanding.
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Sara
Dec 17, 2025
Updated review
Updating - they clarified that I was given a refund. Confusing that I was refunded and charged later. They handled this issue quickly, thank you
Response from EditorialistDec 17, 2025
Hi Sarah, we truly appreciate your patience and are glad to hear that everything has now been resolved. We’re happy our support team was able to assist you and address the issue quickly. Thank you as well for taking the time to update your feedback. Our support team and my team will be delighted to know you gave us the opportunity to work through this together.
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Katherine
Dec 16, 2025
Customer service representative, Pearl, is terrific
Pearl responded promptly and was efficient, professional and kind. She is so helpful and an asset to your team!
Response from EditorialistDec 17, 2025
Hi Katherine! Thank you so much for your kind words! We’re thrilled to hear that Pearl provided such prompt, professional, and helpful support. We’ll be sure to share your feedback with her—she’ll be delighted!
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Elena
Dec 16, 2025
Quick delivery!
Quick delivery!
Response from EditorialistDec 17, 2025
Hi Elena! Thank you for your feedback! We’re thrilled to hear your order arrived quickly. We appreciate you taking the time to share your experience!
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Sammy
Dec 14, 2025
Extremely Unhappy: No updates on the whereabouts Of my package as well as no access to cancelling order
I have order my package about 2 weeks ago and I haven’t received any updates on when the arrival of my package will be. The last email I had gotten was an email saying my order was confirmed after it supposedly was “out of stock” there’s no information on how to cancel this order, nor any updates on when I will received my package. I would highly not recommend as their responsiveness to orders is very poor and im extremely upset as I got scammed out of my 50 dollars. Very un happy and I hope to hear a response soon about this.
Response from EditorialistDec 15, 2025
Hi Sammy! We’re really sorry for the frustration and understand why this experience has been upsetting. Our support team has reached out to you via our official email [email protected] so we can resolve this for you as quickly as possible. Please check your inbox and spam folder, and we’ll take care of this with you directly. Thank you for bringing this to our attention — we’re here to help.
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Alexander B.
Dec 14, 2025
I have not received my purchase
I have not received my purchase Can someone reach to me with a tracking number. If not I would like a refund.
Response from EditorialistDec 15, 2025
Hi Alexander, we’re really sorry for the confusion and understand how concerning this is. Our support team has just reached out to you via our official email [email protected] with the tracking details so we can get this resolved as quickly as possible. Please check your inbox and spam folder, and we’ll be happy to assist further if needed. Thank you for your patience — we’re here to help.
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