EDF Energy is an integrated energy company in the United Kingdom, with operations spanning electricity generation and the sale of gas and electricity to homes and businesses throughout the United Kingdom.
EDF Energy (edftrading.com) has 81 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing81 approved reviews, newest moderated first
Frustrated of W.
On 8.5.25 nobody turned up for my smart meter installation appointment between 8.00am and 12.00pm, and nobody contacted me to say they wouldn't be coming. That is truly awful customer service. I have phoned them to ask for an explanation but they have not yet given me the reason or offered me a new appointment.
Accounts D.
Lies Lies Lies took over a business unit and EDF keep stretching the dates, making excuses allowing us to leave (never mind the £2 per day standing charges!) Never had these tactics from any other energy company
Philippe C.
I have been a good client with EDF Small business for more than 10 years, I never had a problem with them. Last year I have contracted with them directly as usual to renew my three years contract with fixed tariffs. Over the phone I have asked them if that would be problem if I need to close the shop and stop the business for medical reason before the end of the contract. I have been replied no problem at all. So as I was reussured and signed three years contract fixed tariff. I have closed the shop on the 28 of February, told them for medical reason. They told me that I have to prove them that I have stopped the business. They have asked me a list of documents "Local business rate final bill, solicitor completion statement, solicitor tiltle deed, also liability inssurance. They have review the documents, told me two time they were not signed, or not valid. I have had to ask the owner, my solicitor to correct the documents, in oder to satisfy EDF small Business Move. They are very slow to proceed one email, usually it takes one week before they reply you. Finally, once they were happy with all the documents, they asked acknolegment of the porperty's owner that I am not responsilble for the lease. Conclusion, they try everthing they can to keep me waiting in order to charge me daily charge, I don't have the keys of the premises. How small and mean from them. I would advice anyone who knows that they may have to stop their business not to contract with EDF Small Business, because they will give you hell to cancel your contract. Add on this story 26/03/2025, it is finally sorted. I have nevertheless sent five email per day to get it moved. Once my account was closed, I have asked a final bill to be sure that they won't change me more than they should. They have affectively closed my account on the date my lease had stopped 28/02/2025.
Mike
I want to share my experience with EDF Small Business. As my retail unit did not require a gas supply and I was paying a standing charge I asked EDF on the 3rd Sept 2024 for my gas meter to be removed and the gas to be disconnected. They informed me that I had to have a Gas Engineer to disconnect internally up to the meter. In readiness of removal as the meter is situated in the front shop window which needs to be removed for the refurbishment. I contacted customer services and the person that was dealing with arranging the disconnection was Reem. By the end of September no appointment had been confirmed so I called again early October and raised a complaint. End of October still no appointment so after calling in November, December and January still no further clarification. At this stage building works to my shop came crashing to a halt as the contractors could not complete any further works until the meter was removed. I explained this to customer services, they apologised despite nothing happening . The customer service adviser Reem does not return my calls or emails me when I ask via the call centre. I asked to make a complaint, but with EDF you can’t raise another complaint if you have one on going even if they are not actively dealing with your first complaint. How does that work? I’m being charged a standing charge for a gas I don’t require and they won’t remove plus works to my shop have now stopped which financially is costing me money by the week. Thinking that I will take matters into my own hands I contact SGN the gas supplier for this area. SGN inform me that that they can only cut the gas but are not allowed to remove the meter. I’m at the mercy of EDF to remove the meter. To add insult to injury I had a call from an EDF engineer on the 14.02.2025 stating that he was outside the property and was instructed to fit a smart meter. He explained that taking out the existing gas meter was easy enough to do but he was only instructed to fit a new smart meter. Can you believe it! To summarise I have been waiting for a gas meter to be removed for over 6 months. I’m being charged a standing charge for a meter I don’t require and my shop project has ground to a halt because the meter is now in the way of works that need to be carried out. EDF, if you are reading this you should be ashamed. My complaint number is follows 240476. This is the only way I hope that I can communicate with EDF Small Business!
Lisa A.
Please customers don't do this I only got back less than half what they said was free it's an absolute rip off so my bill was way higher than it would have been because they said I had earned free electric so obviously I used more on the free sundays than I would have normally..don't do this edf are conning there customers also they have bad reviews regarding there billing and ripping people off..please get away from them ..
Marc X.
I observed that my bills for December 2024, which I paid through two standing orders, were not reflected in my account. Therefore, I reached out to customer services on 2nd January 2024, and was informed that EDF Energy had changed their bank accounts. The two payments I made on 20th and 27th January 2024, amounting to £160, are currently being held under their old banking details and are pending. To date, I have not received any written notification about EDF changing their banking information, which has caused me worry, distress, and emotional turmoil, especially as bills and the cost of living hit record highs. We are expected to trust these energy providers, but I have lost all faith in them due to this being the worst customer service experience I have encountered in ten years. I have also written to EDF Energy and the energy regulator after receiving letters suggesting that if I am having difficulty paying, despite having been on standing order for over a year, they cannot deploy a team to investigate why I automatically stopped paying via standing orders in December. They seem to assume it is the customer's fault rather than considering it could be an error on their part before sending letters demanding payment. They should verify that customers using standing orders are not facing issues due to their banking system changes. I am extremely annoyed, frustrated, upset, and appalled at how they treat their customers. After ten years of loyalty, I am considering switching providers, as loyalty no longer seems to benefit customers with these types of companies. I will definitely be monitoring my bill more closely, especially since I have recently taken on the Sunday Savers feature, and I will check to see if the credits are applied to my account. I am very dissatisfied with the level of customer service from EDF Energy and will escalate my complaint to Ofgem.
Gordon
The format on EDF bills is confusing, but I believe I have been overcharged by EDF. 20 days ago I wrote a formal complaint letter to them, highlighting the issue. I have yet to receive a reply, but I have been sent a letter that states I was recently sent a bill for £66 (which I was not!), and that I have 7 [sic] days to pay before I receive a £10 charge added to my bill. This letter has been backdated five days, giving me no opportunity to pay this fabricated sum. EDF: You need to stop billing the account to examine the overcharging first, before sending out letters with untrue content. At present it feels as though you're fining me for something I have paid, or not been billed for. I've asked for a deadlock letter, and I've written to the Ombudsman to see if there is anything that I can do first. I hope he/she has a good look at the backdating of letters, the overcharging, the failiure to send things that you say you've sent...
MRS TRACY M.
Very good service by Brendan Connor polite showed I D badge very efficient
