EcosusiReviews of ecosusi.com

The product broke due to poor quality within a year of normal use. I didn't carry anything heavy in my backpack, but the vegan leather is tearing apart around the strap. The material cannot sustain any weight put on. I would to customer service, but their replies made no sense and felt like it was written by a robot, because the didn't seems to actually read my emails, and they didn't reply to the questions i asked. First they offered to replace the bag, but when I accepted that offer, it turned out they would only give me about a 60% discount on a new bag. The bags are cute on pictures, but they will not last very long, so I don't think they are worth the money

Gute Erfahrung gemacht, Lieferung nach Österreich unproblematisch, nachträglicher Wunsch wurde rasch berücksichtigt, die Kommunikation war super. Einiges Manko ist die Menge an Plastik bei der Verpackung, hier ließe sich sicher noch nach Alternativen suchen.

THIS IS YOUR WARNING! Don’t buy from this site! Just a negative experience overall. Package was undeliverable which have never happened to me and took 7-9 emails to even get a reply back.

I had to send them an e-mail one month after ordering a bag because I haven't got any news from them and the bag wasn't sent. They sent it the day after receiving my mail. I just received the bag, good quality, good looking. It's just not appropriate to just get your money and don't send the bag or whatever until we sent an e-mail to complain. I really think that if I didn't said anything i'll not have my bag yet. That's why i'm giving it a bad review.

I like their style, but the speed of the product distribution really shocked me a bit.

Me gustaría poder hablar de sus productos, pero el problema es que no me han llegado. Realicé un pedido a través de la web de Ecosusi, todo fue correcto y se confirmó que el paquete llegaba a la empresa de mensajería. 1 semana después de que la empresa de transporte recibiera el paquete, sigo sin tenerlo en mi poder. Escribí al servicio de atención al cliente de Ecosusi para indicar la incidencia, también les decía que en los datos de seguimiento constaba que llevaba 2 días en reparto, la empresa de reparto no contesta o me da mensajes de que hablaran con el mensajero, y me dirijo hacia ellos para que puedan hablar con dicha empresa, únicamente se remiten a darme el número de seguimiento. En 2 ocasiones he contactado con Ecosusi sin obtener ningún tipo de ayuda, a pesar de que la compra se la he realizado a ellos, y no a la empresa de transporte, no veo mayor interés por su parte. No recomiendo en absoluto comprar productos a esta empresa, una vez han cobrado se desentienden totalmente.

Es tal y como se muestra en la imagen,es completamente hermosa,tardo 3 semanas en llegar a México

Many people told me what the beautiful bag. I like it😍. Little suggestion that’s too heavy than I think, adding cup holder