EcosusiReviews of ecosusi.com

This is a scam company. I spent $117 on a backpack and when it arrived, it was wrapped in packaging with Chinese writing all over it, it had clearly just come directly to me from a Chinese factory. I returned the bag (after the seller agreeing to it via email), but once I paid for shipping to send it back, they never refunded my money back, and they stopped responding to my emails. You can get an equivalent bag from AliExpress for $10. The quality is terrible and stitching is asymmetrical. Don’t waste your money with this scammer like I did.

I would give them zero star if there is an option. I bought the bag for my daughter even though I never heard it before. She picked it. Not like the picture on their website, the quality is terrible. The straps are not lined up properly. I called the phone number listed on the website, but it is not available. Emailed them, never received any response. Horrible customer service and products. Don’t waste your money!!!

I bought a bag at Ecosus without issues with the shipping. I love the bag,I really do. The design is lovely, the colour is gorgeous and it carries more than it looks. With that said though, I bought it in January 2022, less than two years ago, using it frequently but with a lot of care, yet it's already peeling everywhere, and the metal is getting stained. ľ'm very careful with my things and I've had cheaper bags that have lasted 3x more with the same amount of use. For this price I was expecting higher quality to be honest, but it's just made of plastic from china. If sustainability and buying items that last is a concern for you then I cannot recommend it. In addition, I added this review to their website with photos and it has not yet become visible. Don't know if they will alow me to post a semi-negative review. If they won't publish it then they are not transparent and you should not trust the site reviews.

The bag is lovely and unique on first look but the quality is awful! Very cheaply made. The main zip and internal pocket zip do not work! The button fastners also do not stay shut even with nothing in the bag. I contact the company to return the item for a refund and had a reply straight away asking for photographs and a code. I sent these straight back and have heard nothing since(one week later) I have emailed 3 more times and have been ignored. I have now taken this further with PayPal for a full refund . Do not buy from this company! Their products look better on the website than in real life and customer service is non existent and shocking!

I've purchased two bags from Ecosusi: one during lockdown and the other in the Black Friday Sale this year. The first bag, the Sombre briefcase, arrived very well packed with stuffing to keep its shape. It's a soft leather, and whilst I do like the feel, it tends to lose shape when used as a backpack. However, as a briefcase, it's both spaciousness and resilient, and after 2 years, showing no signs of wear despite my heavy-handed use. (I throw it around a lot!) There's no scratches or scuffs as yet! The second bag, the perforated bag, arrived this week, also very well wrapped. It is a more thick, sturdy leather, with lovely clasp and long strap, and included a dust cover for storage. It's a cracking bag for running errands. The only 'negative' is the delivery; We live in an age where next-day deliveries has become the norm, so waiting three weeks (to the UK) for anything feels like a lifetime! Nonetheless, it is worthwhile and the tracking system is really good. I would buy again from this company.

I ordered two items. One item arrived really squashed, the kind of squashed that won't come out over time. I am suprised and annoyed they didn't pack it better because considering the package was traveling to another continent they only had 2 plastic bags and one thin piece of paper width cardboard covering the bag. The second bag had a wonky buckle that didn't line up with the other buckle and it should have never passed quality control. The quality of both items was so so, they were made of a plastic-y type of material that felt fake and probably wouldn't age well. I had to return both items and the whole thing was a massive waste of time. Order your items elsewhere!

Vraiment pas de communication avec le service client, quasi inexistant. Voilà plusieurs mois que j'ai commandé, la première fois ça a mis un mois, je les ai relancé parce que pas de livraison en vue, il a fallu plusieurs mails et une plainte ici pour qu'ils m'annoncent que les bottes que j'avais commandé n'étaient pas disponible dans la taille demandée. J'ai enfin eu un remboursement en insistant. Depuis, j'ai voulu retenter, j'ai pris les bottes dans la taille d'au dessus et un sac. Le sac est super, par contre pour les bottes, j'ai reçu 2 chaussures du pied gauche. Importable, pas de news du service client qui est pourtant bien averti, plusieurs fois par mail toujours, je n'ai eu ni remboursement, ni proposition de chaussure droite pour pouvoir porter ma paire. Le pire dans tout ça, c'est qu'ils m'ont demandé au moins 5 fois par mail d'évaluer ma commande depuis la livraison, et c'était chose faite. C'est scandaleux. Les produits ont l'air magnifiques, mais finalement, fuyez ... Commande #113425

I spent £80 pound on a bad I never received. The delivery company is telling me I need to speak to the retailer, the retailer is telling me I need to speak to the delivery company. It's been over a week since the supposed delivery and I'm getting no answers.