EcosusiReviews of ecosusi.com

I ordered a bag against my better judgement and it got stuck at the border “apparently”. Zero way to contact the shipper (no contact info on shippers website, not contact info for shipper in Ecosusi’s we site), zero response from the company to my emails. The phone number on Ecosusi’s website goes nowhere. I then went back and looked at their insta posts and there are lots of complaints about poor customer service and no responses from the company. These bags are cute, but this company doesn’t give a F about its customers. Don’t bother. Its been two months, still nothing. I’ve contacted my bank and put a complaint in.

The bags are very nice. I’ve had my cross body bag for over half a year and it’s held up very well considering the price and daily use. A little wear on the edges, which is expected, but the hardware and the body of the bag still look new. I get tons of compliments on it and the faux leather looks nice. This brand makes nice bags that will likely need to be replaced more frequently than a high quality, expensive purses but if you’re someone who likes to have multiple bags or switch bags every year or two then these bags will work great for you!

Ordered a bag as a present over a month ago and have received no update as to whether it has even been shipped. Customer service replies are slow and vague. At this point, would simply like to cancel the order as many reviews say the bags are poor quality anyways which should not be the case considering the price.

Bought a bag from ecosusi as a birthday gift for my daughter. She started using it after her birthday in the middle of September and 1 week later the bag was already showing signs of damage on the sides where the strap is placed. I’m very disappointed with the quality of the bag because of this and would not recommend purchasing these for day to day life

Entire latch snapped off the first time I ever used it and all it had in it was a normal laptop. Nowhere on the site to write a review. Absolute garbage I'm incredibly pissed off

Weeks and weeks of emailing the company about the poor quality of item received and item not being as described - NO REPLY. No quality. No service. Scam. Buyer beware of this company.

I ordered 2 bags from their website - I already owned an ecosusi bought on amazon, but they don't have all their models so I decided to buy directly from the website, which I rarely do. The bags are amazingly manufactured, and they delivered in perfect time (I live in Italy). Now I own three super cool non-leather bags :) and everyone asks me where I bought them. Super happy client. I will try to order directly from manufacturers more often in the future!

I bought a backpack as a gift from ECOSUSI. the bag arrived damaged. completely squashed. I sent photos to ECOSUSI and was told they will replace the bag. That was a month ago and I have sent a follow up email asking when I can expect replacement and never heard from them again.