eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comSep 11, 2026

Thank you for taking the time to share your feedback. We sincerely apologize for the delay and for the frustration this experience has caused. We completely understand how disappointing it is to place an order two weeks ago and still not have a clear update regarding its fulfillment and shipment. Due to the high demand we are currently experiencing and the increased volume of packages being processed, our fulfillment team is experiencing delays in shipping orders. We understand that this is not the level of service you expected, and we sincerely apologize for the inconvenience. We truly appreciate your patience and understanding as our team works to process orders as quickly as possible. One of our representatives has reached out to you to provide further details and assist you with your order. Our Customer Care representatives are available Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST. Please feel free to contact us with any questions or concerns so we can assist you as quickly as possible.

Response from eCosmetics.comSep 11, 2026

We’re truly sorry to hear about your experience and understand how disappointing and frustrating it must be to wait for an update on your order. This is certainly not the experience we want for our customers. We would appreciate the opportunity to look into this further and help provide more information regarding your order. Please reach out to our Customer Care team with your order number so we can review the situation and assist you directly. Our team is available Monday through Friday from 8:00 a.m. to 9:00 p.m. EST, and Saturday and Sunday from 9:00 a.m. to 7:00 p.m. EST.

Response from eCosmetics.comSep 11, 2026

We’re truly sorry to hear about your experience and sincerely apologize for the frustration caused by the delay in receiving an update. We completely understand how disappointing it is to reach out through multiple channels and not receive the timely response you expected. We are currently experiencing a high volume of emails and customer inquiries, which has unfortunately resulted in longer response times. We would appreciate the opportunity to look into your order and assist you further. One of our representatives has reached out to you to provide further details and assist you with your order. Our Customer Care representatives are available Monday through Friday from 8 a.m. to 9 p.m. EST and Saturday and Sunday from 9 a.m. to 7 p.m. EST.

Response from eCosmetics.comSep 11, 2026

Thank you for your feedback, and we're sorry to hear about your experience. Our standard shipping timeframe is an estimated 2-8 business days. Today would mark the 4th business day since your order was placed, and according to your tracking information, your order is expected to be delivered September 14. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.

Response from eCosmetics.comSep 11, 2026

Rosemary Jenkins Paula Bortholo - Customer left a 1 star TP review, an order number was not provided and I could not locate any orders from the name. I have requested additional information 📷 TP: We sincerely… I’ll get back to you on this. I believe I remember this customer, and I think she reached out to us through Meta. I’m going to look into it and double-check later, but for now, let’s respond to TP. We sincerely apologize for the inconvenience. We understand how important it is to receive timely assistance, and this is not the experience we want for our customers. Unfortunately, we are currently experiencing a high volume of email inquiries, which has resulted in longer-than-usual response times. Additionally, our live chat is temporarily unavailable, and we are working to restore it as quickly as possible. If you could kindly provide your order number, we’ll make sure we have the correct information and can assist you further. Our Customer Care team is also available by email or phone Monday through Friday from 8:00 a.m. to 9:00 p.m. EST, and Saturday and Sunday from 9:00 a.m. to 7:00 p.m. EST. We truly appreciate your patience and understanding.

Response from eCosmetics.comSep 11, 2026

Thank you for your feedback. We're glad to let you know that your order has already been adjusted to reflect the 25% off promotional discount you were expecting. A member of our team reached out to you directly with more information and confirmation of this update. We appreciate your patience and hope this resolves your concern. Our Customer Care team is available Monday through Friday from 8:00 a.m. to 9:00 p.m. EST, and Saturday and Sunday from 9:00 a.m. to 7:00 p.m. EST.

Response from eCosmetics.comSep 11, 2026

We’re truly sorry to hear about your experience and sincerely apologize for the frustration caused by the delay and difficulty reaching our team. We understand how disappointing it can be to wait beyond the expected timeframe without receiving an update. We’re currently receiving a high volume of emails and messages, which has resulted in longer response times than usual. Please know that we’re working diligently to respond to everyone and assist with their concerns as quickly as possible. Please contact us and provide your order number so we can look into this for you and provide further assistance. You can reach us by email or give us a call at 1 (800) 349-8192. We’re available Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST.

Response from eCosmetics.comSep 11, 2026

We are deeply concerned to hear about your experience and sincerely apologize for the delays you encountered. Due to an unexpected surge in orders, we have experienced shipping delays with certain brands, and we understand how frustrating this can be. Please know that our team is working diligently to have all orders processed and shipped as quickly as possible. Additionally, we would love the opportunity to turn this experience around for you, and would like to investigate this matter further. Please contact our Customer Care team directly via email or phone and we'd be happy to review your order and discuss how we can help. Our customer service team is available Monday through Friday from 8:00 AM to 9:00 PM and Saturday and Sunday from 9:00 AM to 7:00 PM.