Looking for eCosmetics Reviews - Is eCosmetics.com legit?Our Mission is to provide our customers with fast, convenient delivery, outstanding customer service, and GREAT prices on the top high-end labels and hard-to-find beauty products on the market.Founded in 2019, eCosmetics.com℠ was created to offer the most popular products, best brands, and fresh new finds you love, all without ever having to leave the comfort of your home. On top of amazing pricing and stellar customer service, we deliver the products and savings directly to your door. At eCosmetics.com℠, we promise to deliver a positive shopping experience by putting you, our customer, at the forefront of all we do.
eCosmetics.com (ecosmetics.com) has 7,978 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Website
ecosmetics.com
Category
Cosmetics & Makeup
Location
Pompano Beach, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 56% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
sometimes it's hard to allocate the product I want, and I have to look it up in many different ways to make sure I selected the right product that I was seeking
Response from eCosmetics.comFeb 17, 2026
Thank you for your feedback, We are very sorry for any frustrations you may have experienced with our website. We make every effort to ensure the merchandise on our website is easy to locate. Your feedback has been relayed to the appropriate department, and we are working diligently to ensure our customers' shopping experience is as smooth as possible. One of our representatives has reached out to you to directly to provide further assistance. Our customer care representatives are available via chat, email, or phone, Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.
HD
Hilmi D.
Unacceptable and Predatory Business Practices, Impossible to Cancel Orders
This website deliberately makes it extremely difficult to cancel an order you just placed. There are no clear steps for cancellation, and there is no accessible customer service to help with a cancellation or return. It feels like they just take your money and leave you with no options. You’re basically forced to accept the situation. Absolutely unacceptable and deeply disappointing. I don’t recommend ordering anything here
Reply to Ecosmerics reply:
Thank you for your response.
However, I want to clarify that my review reflects my actual experience, not a misunderstanding. Order #5795304 was placed on February 16, 2026. About 30 minutes after placing the order, I decided to cancel it. Unfortunately, there was no cancellation option available on your website. The only contact method provided was a phone number, and when I called, no one answered. The call was directed to voicemail.
While your public reply states that your team is available and happy to help, that was not my experience. There was no immediate support, no live response, and no practical way to cancel the order in a timely manner.
In contrast, websites like Jomashop and FragranceNet provide clear cancellation options directly from the customer’s account. When cancellation is not possible online, their customer service responds promptly and resolves the issue quickly. I regularly order my colognes from those two websites without any problems.
This was my first time ordering from Ecosmetics.com, and based on this experience, it will be my last.
If you genuinely intend to make this right, please process the cancellation of Order #5795304 and send me a confirmation email. Once the cancellation is completed, I will update my review to reflect that you honored your commitment and resolved the issue.
I look forward to your prompt action.
UPDATE 02/202026:
After posting my previous review and response, ecosmetics.com processed the cancellation of Order #5795304 and refunded my original method of payment. I appreciate that they took action, which proves their legitimacy and shows that they do pay attention to customer feedback.
That said, I still believe their website needs improvement. Customers should be able to manage cancellations and returns directly from their account in a simple and transparent way, instead of having to call and hope to reach someone. Providing a reliable, responsive customer service number and clearer self-service options would significantly increase trust and confidence.
If those improvements are made, I believe this website could build stronger credibility, attract more customers, and grow.
Would I order fragrances from them again? Yes, but only if I feel 100% confident that any issue with my order would be resolved quickly and smoothly, without the hassle of going back and forth on review platforms.
Response from eCosmetics.comFeb 17, 2026
Thank you for your response and for providing additional details. We sincerely apologize for the frustration and inconvenience you experienced when trying to cancel your order. Our Customer Care team is available by phone, email, or live chat Monday–Friday 8am–9pm EST and Saturday–Sunday 9am–7pm EST; however, at the time of your call it’s possible our representatives were assisting other customers, and we’re very sorry you were unable to reach someone right away. Per your request, Order #5795304 has been cancelled, and a representative will be sending you an email confirmation shortly for your records. Again, we truly apologize for your experience, and we appreciate you bringing this to our attention; we take feedback like yours seriously and will be sharing it internally as we continue working to improve the customer experience. We want every experience to be a positive one, and we do hope you will give us another chance and shop with us in the future.
Thank you for taking the time to update your review. We truly appreciate you acknowledging that your order was canceled and refunded, and we’re glad we were able to resolve the matter for you. We also sincerely value your constructive feedback regarding our website and self-service options. We understand how important it is for customers to have a simple, transparent way to manage cancellations and returns, and your comments help us identify areas where we can improve. Providing a smooth and reliable customer experience is very important to us, and we are continuously working to enhance our processes and accessibility. Thank you again for your feedback and for giving us the opportunity to make things right. We hope to have the chance to assist you again in the future and provide the seamless experience you deserve.
PA
Papaya
You gonna need a little patience
The website is super slow and glitches. It takes more patience than I have but thankfully it was so worth it. I'm very happy with my order, got a great deal with fast shipping. I will place my next order on my laptop and see if that helps.
Response from eCosmetics.comFeb 15, 2026
Thank you for sharing your feedback and for shopping with us. We understand your concerns regarding the website feeling slow and glitchy, and we truly appreciate you bringing this to our attention. While our platform is regularly maintained and optimized, factors such as device type, browser version, or internet connection can sometimes affect performance.
We’re glad to hear that despite the initial frustration, your order was worth it, from scoring a great deal to receiving it quickly. Providing value and fast shipping is always our goal.
A member of our Customer Care team has reached out via email with additional information. Our team is always happy to help and is available Monday through Friday from 8:00 AM to 9:00 PM EST, and Saturday through Sunday from 9:00 AM to 7:00 PM EST.
MR
MR
Not the best prices online and SLOW Shipping to West Coast
Decent website shopping experience; however, customer service was not very friendly when I asked about a price match or price guarantee after finding the product cheaper elsewhere online before receiving it. Shipping to the West Coast is very slow, with a processing/delivery time of about 9-10 days from the date of purchase. I recommend looking around before purchasing from eCosmetics. There are sites with faster shipping, better prices, and better customer service.
Response from eCosmetics.comJan 19, 2026
Thank you for your feedback. We are constantly striving to improve and provide the best possible service and products for our customers. Our standard shipping timeframe is an estimated 2-8 business days. Today would mark the 5th business day since your order was placed, and according to your tracking information, your order is expected to be delivered January 20th.
We’d also like to clarify that at this time, we do not offer price matching or price adjustments, as pricing may vary due to promotions, inventory levels, and market conditions. However, we do offer ongoing promotions, and customers can sign up for our newsletter to receive notifications about upcoming discounts and special offers.
One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.
LI
Linda
The website was ok but trying to get a…
The website was ok but trying to get a usable invoice was impossible. I want a complete invoice in the box when it is delivered, but since that doesn't seem to be an option, I want to be able to access an invoice that can be printed normally on a page (like a Word Doc). I keep records of my purchases in my file cabinet.
I have to copy and paste on Word and it is very difficult.It is programmed so that you cannot change the layout. It is fixed and unchangeable. So that it can be pages rather than a concise page. I really don't like it.
This may not be what you want me to discuss but I resent having to choose between using my points OR getting the % off that is offered. That means that I have to sacrifice my reward points since I order infrequently and try to only order when you have a 20% off sale.
Response from eCosmetics.comJan 15, 2026
Thank you for your feedback. We understand the frustration with accessing a printable invoice and the challenge of choosing between reward points or discounts. A member of our team has reached out to you directly to assist with the invoice issue and discuss your concerns. We truly appreciate your input, as it helps us improve our services for all customers.
JW
Jackie W.
It was just ok
It was just ok. May do it one more time.
Response from eCosmetics.comJan 6, 2026
Thank you for sharing your feedback. We appreciate you giving ecosmetics a try and taking the time to leave a review. While we’re glad to hear your experience was okay, we’re always looking for ways to improve and make each experience better. A representative from our customer care team has reached out to you regarding your order to see if there is anything we can do to assist further or enhance your experience.
MA
mandy
This is a legit site and the order…
This is a legit site and the order arrived in a reasonable amount of time. The reason I gave 3 stars is because I purchased during the incentive where you received a $25 gift card with purchase. However when I went to use the gift card, I found that it actually was a coupon code not a true gift card. Actual gift cards can be used as a form of payment along with any current promotion. When you make the ‘gift card’ a coupon code, it’s not really a gift card. It takes away your ability to use any promo codes bc the gift card code takes up the one spot. This being advertised as a gift card is misleading and also cancels out your free shipping.
Response from eCosmetics.comJan 6, 2026
Thank you for taking the time to share your experience. We appreciate your feedback regarding the $25 eGift Card promotion. This offer was issued as a promotional eGift Card and is applied using a single code at checkout, which cannot be combined with additional promotional codes or discounts. Please also note that free shipping is available on orders $49.00 and over after any discounts are applied. These details are outlined in our promotional disclaimers.
We understand how this may have caused confusion and apologize for any inconvenience. We appreciate you bringing it to our attention, as your feedback helps us improve how promotions are communicated. A customer care representative has already reached out to you via email to assist further. Our team is always happy to help and is available Monday through Friday, 8 a.m. to 9 p.m. EST, and Saturday through Sunday, 9 a.m. to 7 p.m. EST.
LN
Linda N.
I had a hard time putting my discount…
I had a hard time putting my discount code in-TRY25 did not get it on my order
Response from eCosmetics.comJan 3, 2026
Thank you for your feedback. Please rest assured that our Customer Care team is always happy to assist you, and we sincerely apologize for the frustration you experienced when trying to apply the TRY25 discount code to your order. A Customer Care representative has already reached out to you to provide further assistance and help resolve this matter. Our Customer Care team is available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.
