eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comOct 17, 2024

Thank you for sharing your feedback with us. We are sorry to hear that your experience wasn’t as expected. A customer care representative has reached out to you directly to gather more information about this and provide further assistance. We’re always here to help and ensure you have a positive experience with us. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comOct 17, 2024

We appreciate you taking the time to share your feedback. Pricing can fluctuate based on demand and availability, and we apologize for any inconvenience this has caused. Our goal is to make the process as easy and convenient as possible for our customers. We're continually working to enhance our platform and explore ways to offer more flexible options for managing subscriptions. Your insights are invaluable in guiding us toward that goal, and we appreciate your understanding. A customer care representative has reached out to provide you with further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comOct 2, 2024

Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your recent experience, and we appreciate you bringing this to our attention. We take customer trust and satisfaction very seriously, and we would like the opportunity to investigate this situation further. To resolve this matter, please contact us with your order number so we can assist you promptly. Our customer service team is available Monday through Friday, 8 a.m. to 11 p.m. EST, and Saturday and Sunday, 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comSep 27, 2024

Thank you for your review. We apologize once more for the condition that your item arrived in after shipment. We understand how frustrating this can be and regret any inconvenience this has caused. A representative previously provided a resolution to you and we're glad we were able to rectify this promptly. Please feel free to contact our customer care team directly if you need further assistance. We are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comSep 17, 2024

We sincerely apologize for any inconvenience or frustration this situation may have caused. Typically, orders are flagged due to potential issues or discrepancies in the information provided, but please rest assured that we are actively investigating the matter and working to resolve this as swiftly as possible. A member of our Customer Care team has already reached out to assist you further. Please note, our representatives are available Monday through Friday from 8 a.m. to 11 p.m. EST, and Saturday and Sunday from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comAug 27, 2024

We are very sorry to hear about this issue. We can assure you that this is not the way we intend for our items to arrive. A customer service representative reached out to you via email to provide further assistance. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJul 30, 2024

Thank you for your feedback. We understand your frustration with the shipping delay. Upon checking, we see that the order was placed on July 20th. Our standard shipping timeframe is an estimated 2-8 business days. We have contacted the mail carriers regarding the missed scans in the tracking information. We are committed to providing timely service and are working diligently to ensure your order is shipped as soon as possible. A customer service representative has reached out to you via email to provide further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJul 9, 2024

Thank you for the feedback! We apologize for any confusion. Our estimated shipping time frame is for you to receive your items in 2-8 business days. Great news! Your order has shipped and is expected to be delivered on Friday, 7/12, which is the 5th business day. You would have received an email with your tracking information. It is possible that this email went to your spam/promotions folder by mistake. One of our representatives has reached out to you via email to provide these details. If you need further assistance, our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.