eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comSep 16, 2026

Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced. Due to a high volume of inquiries, there may be some delays in responding to emails. A customer service representative has reached out to you via email to provide further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comSep 21, 2026

Thank you for your feedback. We sincerely apologize for the delay in responding to your emails and for the frustration caused by the lack of updates regarding your order. We are currently experiencing a high volume of inquiries, which has resulted in longer response times. Additionally, our live chat is temporarily unavailable due to the high volume of inquiries we are receiving. It appears that your order was marked as delivered on September 19. One of our Customer Care representatives has reached out to you directly to further assist you with the status of your order and confirm that it was received. Our Customer Care team is available Monday through Friday from 8:00 AM to 9:00 PM EST, and Saturday and Sunday from 9:00 AM to 7:00 PM EST.

Response from eCosmetics.comSep 14, 2026

We are very sorry to hear about your experience. We would love to assist you further regarding your order as well as providing any available updates. We kindly ask if you can provide an order number so we can look further into this. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comSep 14, 2026

Thank you for your review. We sincerely apologize that the customer service you received did not meet your expectations, as well as for the delay in addressing your concerns. We are currently experiencing a higher-than-usual volume of emails and truly appreciate your patience. Please be assured that orders remain eligible for cancellation and a full refund provided they have not yet shipped. Customer satisfaction is our top priority, and we regret that your experience did not reflect the standard of service we strive to provide. A member of our Customer Care team has contacted you directly to provide further assistance and work toward resolving this matter. Our representatives are available Monday through Friday from 8:00 a.m. to 9:00 p.m. EST and Saturday and Sunday from 9:00 a.m. to 7:00 p.m. EST. We hope to restore your confidence and provide you with a five-star experience.

Response from eCosmetics.comSep 15, 2026

We are sorry to hear about your experience and understand your frustration. We would like to clarify some details regarding the product in your order and make sure your concerns are properly addressed. A customer service representative has reached out to you via email to provide further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comSep 14, 2026

Thank you for your review. We sincerely apologize for the frustration and concern this experience has caused. Please rest assured that only one completed charge was processed for your order. Any additional amounts you may see are temporary pending authorization holds resulting from multiple payment attempts, not completed charges. These holds should be released automatically within a few business days, depending on your financial institution’s processing time. A member of our Customer Care team has also contacted you directly to provide further assistance. Our team is available Monday through Friday from 8:00 a.m. to 9:00 p.m. EST and Saturday and Sunday from 9:00 a.m. to 7:00 p.m. EST.

Response from eCosmetics.comSep 14, 2026

We sincerely apologize for any confusion or frustration regarding your experience. We understand how important it is for promotional offers and discounts to be clear and easy to understand. We strive to provide transparent information throughout the ordering process and regret that this was not your experience. We would appreciate the opportunity to review your concerns and clarify what occurred. One of our Customer Care Representatives has reached out to you to provide further assistance and address your concerns. If you ever have any questions or concerns, our Customer Care Representatives are available via email, chat, or phone Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST.

Response from eCosmetics.comSep 11, 2026

We’re very sorry to hear that the product you ordered did not meet your expectations. Every product we sell is brand new, authentic, and guaranteed. We only source brand-new products made by the original manufacturers, either through trusted suppliers or directly from the manufacturers themselves. We would appreciate the opportunity to look into this further and assist you with your order. Please contact us by phone or email and provide your order number so our Customer Care team can review the details and assist you further. Our Customer Care representatives are available Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST. Please feel free to reach out with any questions or concerns, and we’ll be happy to assist you.