eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comFeb 20, 2025

Thank you for your feedback! Unfortunately, some orders may be flagged and subsequently cancelled if the information provided on the order cannot be verified. This precautionary measure is in place to protect you against potential fraud and to ensure the security of your transaction. We're glad our customer care team was able to assist you in placing an order, and deeply apologize for any frustration or inconvenience experienced when attempting to place your initial orders. Please don't hesitate to let us know if there is anything else we can do to improve your shopping experience with us. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comFeb 4, 2025

Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We want to clarify that your orders were processed promptly and shipped on the next business day. Additionally, we see that your orders qualified for free shipping, so we apologize for any misunderstanding regarding shipping costs. We carry a wide variety of products and we’re always expanding our selection. We’ll be reaching out to you directly to assist further and address any concerns you may have. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comDec 18, 2024

Thank you for your feedback. We sincerely apologize for any inconvenience you have experienced thus far. A customer care representative has reached out to you directly to further assist you. If you are ever experiencing issues applying a coupon or placing your order, our customer care representatives are available to quickly assist you via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comDec 8, 2024

Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced with our website, resulting in duplicate orders. To address this, a representative has already reached out to assist you in resolving the matter. Please note that we offer a 100% satisfaction guarantee. If, for any reason, you are not completely satisfied with any product you purchase from us, you are welcome to return it within 30 days for a refund or store credit. Returns made within 31–60 days are eligible for store credit. For further assistance, our customer care team is available via email, chat, or phone Monday through Friday from 8 a.m. to 11 p.m. EST and Saturday and Sunday from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comNov 12, 2024

Thank you for contacting us! We apologize for any confusion or inconvenience. Due to the holiday yesterday USPS was not available to pick up the package from our warehouse for shipment. Our standard shipping timeframe is an estimated 2-8 business days. Today would mark the 2nd business day, and great news, your order is expected to be picked up by the carrier today. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comOct 27, 2024

Thank you for your feedback. We are so sorry for any inconvenience you have experienced. Rest assured that we are committed to resolving any issues, and a customer service representative reached out to you via email to further assist. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comOct 26, 2024

Thank you for your feedback, and we sincerely apologize for the experience you had. I’m sorry to hear that your shampoo order was not packaged securely and that the bottles leaked during transit. We understand how disappointing this must have been, and we appreciate you bringing this to our attention. Please rest assured that our customer care team is always here to assist you. A representative has already reached out to you to provide further support, and we are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comOct 21, 2024

We sincerely apologize for any frustrations you have experienced with our company thus far. Regretfully, we are experiencing a delay in receiving some of our products to our main facility. When our shipping department is unable to provide us with an estimated fulfillment date we typically offer cancellation. We apologize for any inconvenience. Depending on your card company's policy, the pending charge will drop off within a few business days. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.