eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comSep 18, 2026

Thank you for the feedback. We are very sorry for the delay and for the frustration caused by not receiving your tracking information or a response to your emails. We would appreciate the opportunity to look into your order and provide an update. Our customer care representatives are always available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comSep 16, 2026

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be to experience delays and difficulty receiving a timely response. We’re currently handling a higher-than-usual volume of inquiries and orders, which has resulted in longer response and processing times. We understand this is not the experience you expected and appreciate your patience and understanding as our team works to assist customers as quickly as possible. One of our representatives has reached out to provide further assistance and address your concerns. Our Customer Care representatives are available Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST. Please feel free to contact us with any questions or concerns so we can assist you as quickly as possible.

Response from eCosmetics.comSep 16, 2026

Thank you for sharing your feedback. We sincerely apologize for any frustration or inconvenience you experienced. Our records show that your order was delivered by USPS on August 3. USPS does not provide an address with the delivery scan; however, the carrier does keep track of the GPS location of the scan. Unfortunately, we were not contacted regarding a missing package or any other issue with the order prior to the dispute being filed with your card company. Once a payment dispute has been initiated, the matter is handled by our Financial Department through the card company’s dispute process. We understand this may be disappointing and apologize for any inconvenience. We always encourage customers to contact us directly with any delivery or product concerns, so our Customer Care team has the opportunity to investigate and assist with a resolution. We have been in contact with you directly regarding your concerns and provided these details. If you have any additional questions, our Customer Care team is available Monday through Friday from 8:00 a.m. to 9:00 p.m. EST and Saturday and Sunday from 9:00 a.m. to 7:00 p.m. EST.

Response from eCosmetics.comSep 15, 2026

Thank you for taking the time to leave a review. We’re truly sorry to hear about your experience and understand how frustrating it can be when an order takes longer than expected. Please be assured that the items are in stock. Due to high demand, we are experiencing a delay in receiving them at our shipping facility, and orders are being fulfilled in the order received. We would genuinely appreciate the opportunity to look into your specific order. If you could please provide your order number or any additional details about your purchase, our Customer Care team would be happy to investigate further. Please be assured that our Customer Care team is available by email and phone Monday through Friday from 8:00 a.m. to 9:00 p.m. EST and Saturday and Sunday from 9:00 a.m. to 7:00 p.m. EST. We look forward to hearing from you and having the opportunity to assist.

Response from eCosmetics.comSep 15, 2026

We sincerely apologize for the delay in our response and for any difficulty you experienced while trying to reach us. We are currently experiencing a high volume of emails, and our live chat is temporarily unavailable, which has caused longer-than-usual response times. We’re happy to provide you with an update regarding your orders. Separate emails have been sent with the latest available tracking information, but these emails may have gone to your spam or promotional folder. A member of our Customer Care Team has also reached out to you with the tracking information available for your orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comSep 15, 2026

Thank you for your review! We are sorry to hear about your concerns regarding the delivery timeframe. We appreciate the opportunity to clarify the status of your order. Your order was shipped on the first business day within our standard 2–8 business day shipping timeframe and is currently in transit. A member of our Customer Care team has already reached out to you directly via email with additional information regarding your order, including the latest tracking details and estimated delivery date. Should you need any further assistance, our Customer Care team is always available via email or by phone at 1 (800) 349-8192, Monday through Friday from 8:00 AM to 9:00 PM EST, and Saturday and Sunday from 9:00 AM to 7:00 PM EST. We’ll be happy to assist further.

Response from eCosmetics.comSep 16, 2026

Thank you for sharing your feedback. We sincerely apologize for the delay in receiving a response. We are currently experiencing a significantly higher volume of emails than usual, which has resulted in longer response times. We understand how frustrating it can be to wait for assistance. We would appreciate the opportunity to assist you with your concerns. Please reach out to us with your order number so we can look into this further and provide you with an update. Our Customer Care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and Saturday and Sunday, from 9 a.m. to 7 p.m. EST.

Response from eCosmetics.comSep 15, 2026

Thank you for your feedback. We sincerely apologize for the extended response time. Our customer care team is currently experiencing a higher-than-usual volume of inquiries, which has resulted in longer response times than normal. We truly appreciate your patience and understanding while we work through the backlog. Unfortunately, when viewing your tracking information, it shows your package is "Return to Sender." This may be due to an insufficient address or delivery issues at this address. One of our customer care representatives has reached out to you to assist you with this as soon as possible. Our customer care representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.