eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comOct 9, 2021

We are sincerely sorry to hear that you were unsatisfied with your order. I can assure you, every product we sells is brand new, authentic, and fresh guaranteed. We do not sell imitations, knockoffs, or expired products. We do offer 100% satisfaction guaranteed so if, for any reason, you are unhappy with the product you ordered we will issue a full refund for the products returned. We would love to resolve this for you and have attempted to contact you regarding this. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comOct 5, 2021

We are sincerely sorry about this issue. A representative attempted to reach you regarding this issue once we realized we mistakenly provided the wrong information for your order; however, we were unable to reach you. I sincerely apologize for any inconvenience this has caused. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us directly if you have any questions or concerns so we may quickly assist you.

Response from eCosmetics.comOct 4, 2021

I can assure you, every product we sell is brand new and guaranteed. Every product is subject to regular quality control checks and verification of authenticity. We do offer 100% satisfaction guaranteed so if, for any reason, you are unhappy with the product you ordered we will issue a full refund for the products returned. A customer service agent has been in touch.

Response from eCosmetics.comSep 7, 2021

We are sincerely sorry to about this issue. We are not the manufacturers of this product, however, we would love to resolve this for you. A representative has reached out to you regarding this and we hope we can find a resolution soon. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us directly if you have any questions or concerns so we may quickly assist you.

Response from eCosmetics.comSep 4, 2021

We are very sorry to hear about this issue. With our promotional codes, our emails state that exclusions may apply on certain items. We have resolved any issues within our system to ensure that customers are notified when an item is excluded from an offer. A representative has contacted you regarding this and I hope that we can rectify this for you.

Response from eCosmetics.comJul 20, 2021

Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. I was unable to locate any emails or phone calls from the information on your previous order. A representative called you yesterday evening to assist you. We can be reached via email, chat, or phone. We look forward to assisting you.

Response from eCosmetics.comJun 24, 2021

We are sorry to hear you experienced trouble with one of the clippers. We look forward to you receiving your replacement clippers Friday, June 25th.

Response from eCosmetics.comJun 19, 2021

Hello and thank you for placing an order with us. We've looked into your order and it was placed on Saturday June 12th. We shipped it on Monday, June 14th. It is due to arrive tomorrow, June 19th. We appreciate your business and will follow up with you to make sure that your order was received. We encourage you to contact our customer care department in the future so that we provide assistance with any questions you may have. Thanks again.