eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comJan 16, 2022

We are sincerely sorry to hear that you were unsatisfied with your order. I can assure you, every product we sells is brand new, authentic, and fresh guaranteed. We also offer 100% satisfaction guaranteed. We would love to resolve this for you and have reached out to you for more information regarding this matter. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us directly if you have any questions or concerns so we may better your experience, as we greatly value your business.

Response from eCosmetics.comJan 14, 2022

We are sincerely sorry to hear that you were unsatisfied with your order. I can assure you, every product we sells is brand new, authentic, and fresh guaranteed. We would love to resolve this for you and have attempted to contact you regarding this matter. Please, let us know if there is anything else we can do to better your experience, as we greatly value your business. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJan 13, 2022

Thank you for your feedback. We are very sorry to hear about this issue. A customer care representative has been in contact with you and has provided you with a resolution regarding this matter. Once again, we sincerely apologize for the inconvenience.

Response from eCosmetics.comJan 4, 2022

We sincerely apologize for the delay with your order. We typically estimate arrival 3-8 business days after ordering. Unfortunately, with the high shipping demand throughout the holidays we have been experiencing slight delays in shipping. A representative previously communicated the delay to you and provided an estimated ship date for your order. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please, let us know if there is anything else we can do to better your experience, as we greatly value your business.

Response from eCosmetics.comJan 4, 2022

We sincerely apologize for the delay with your order. We typically estimate arrival 3-8 business days after ordering. Unfortunately, with the high shipping demand throughout the holidays we have been experiencing slight delays in shipping. A representative previously communicated the delay to you and provided an estimated ship date for your order. Your order is being shipped today, you will receive an email containing your tracking number once your order has shipped. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please, let us know if there is anything else we can do to better your experience, as we greatly value your business.

Response from eCosmetics.comDec 19, 2021

We are very sorry to hear about this issue. I can assure you, every product we sell is brand new, authentic, and guaranteed. We have been looking into this matter diligently. A representative has spoken with you regarding your order, we hope our resolution was satisfactory. Please, let us know if there is anything else we can do to better your experience, as we greatly value your business.

Response from eCosmetics.comOct 22, 2021

I sincerely apologize for the delay with your order. Unfortunately, we do not preassign tracking numbers. Your order is expected to ship on Monday. Your order will be shipped with expedited shipping. Once it has shipped, you will receive an email with your tracking information.

Response from eCosmetics.comOct 15, 2021

We are very sorry to hear about this issue. We ensure that all of our products are 100% authentic, fresh, and new. We also offer 100% satisfaction guaranteed. A representative has contacted you regarding this and we hope to resolve this soon. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us directly if you have any questions or concerns so we may quickly assist you.