eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comJul 2, 2022

We are sorry you are not satisfied with the shipping time frame of your most recent order. Our goal is to have your order to you within 2-4 business days for expedited shipping. According to your tracking details, your package is already on its way. Please be advised that the expected delivery date may change. We will be calling the carrier as well to check for additional information regarding this shipment. We sincerely apologize for any inconvenience this has caused you. A representative has contacted you regarding this order and a resolution has been provided. Please, let us know if there is anything else we can do to better your experience, as we greatly value your business. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJul 1, 2022

We are very sorry to hear that you have not yet received your order. According to your tracking details it appears your package is currently being held at your local post office. A customer service representative has reached out to you via email to provide further assistance.

Response from eCosmetics.comJun 15, 2022

We are sorry you are not satisfied with the shipping time frame of your most recent order. Our goal is to have your order to you within 2-8 business days for standard shipping. The 8th business day would be Monday, June 20th, 2022. We apologize that your order experienced an unforeseen delay in shipping to our main distribution center. We advised you we will be shipping your order expedited due to this event. You will receive an email containing your tracking number once your order has shipped.

Response from eCosmetics.comJun 9, 2022

We are sincerely sorry to hear that you were unsatisfied with your order. We would be happy to resolve this for you and have attempted to contact you regarding this. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comMay 24, 2022

We're very sorry for any frustrations experienced with our company thus far. Orders cancelled due to suspected wholesale is typically based upon previous bulk ordering history and multiple use of coupons intended for first time orders only. If this was not the case for your order, please reach out to our Customer Care team directly for further assistance. We apologize for any inconvenience. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 29, 2022

We're very sorry to hear you were experiencing trouble applying your coupon. The code can be applied whilst viewing your cart, before checkout. There is a box labeled "coupon code" shown under the products in your cart. Copy and paste the code and click "apply" and you will immediately see the discount reflected on your order total. Then, proceed to checkout. Our customer care representative are always available to quickly assist you. We are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Our representative has reached out to you to further assist.

Response from eCosmetics.comApr 17, 2022

Thank you for your feedback. Our goal is to have your order out to you within 2-8 business days. Great news! It appears your orders expected arrival is for tomorrow. A representative has reached out to you regarding the details for your packages delivery. Please, let us know if there is anything else we can do to better your experience, as we greatly value your business. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 16, 2022

We’re very sorry to hear of this issue. With standard shipping, our goal is to have to products to you within 2-8 business days. We’d be more than happy to further assist you in any delays your order may be experiencing and provide any further shipment information. We can be reached via email, phone, or chat through our website. We are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.