eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comApr 23, 2026

Thank you for your feedback. We are sorry your experience didn’t fully meet expectations, especially with the gift message option. For the Chase shopping link, since this is managed by a third-party rewards program, we recommend reaching out directly to Chase support for assistance with tracking or missing points, as they will have the most accurate information regarding your account and rewards. A customer service representative has reached out to you via email to provide further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 10, 2026

Thank you so much for your feedback. We’re sorry to hear that you had difficulty finding the hairspray you were looking for. We are always working to improve our product availability and overall shopping experience, and we hope to better serve you in the future. A representative has reached out to assist you further. Please feel free to contact us as well. We are open Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 10, 2026

Thank you for your feedback. We’re really sorry to hear about your experience. We understand how frustrating it can be when items you’re interested in are out of stock. We make every effort to ensure the merchandise on our site is available; however, due to high demand, some items may sell out quickly. If there is an item currently out of stock, you can always sign up for our inventory notification list. Simply enter your email on the product page and click “Alert me,” and you’ll be notified as soon as it’s back in stock. One of our representatives has already reached out to you to assist further. Our Customer Care team is available Monday through Friday from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 10, 2026

Thank you for your feedback. We are sorry to hear you had difficulty navigating from the cart to checkout. We are constantly striving to improve and provide the best possible service for our customers. We understand how important a smooth and easy ordering experience is, and we are always here and happy to help if you ever need assistance placing an order or run into any issues. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 10, 2026

Thank you for your feedback. Our shipping timeframes can be found on our website under “Shipping & Delivery”, or under “Shipping” in our FAQ section. Our standard shipping is an estimated 2-8 business days, and our expedited shipping is an estimated 2-4 business days. Upon looking into your order details, your order was placed with expedited shipping and is on its way to you with an estimated delivery date of 4/13. One of our representatives has reached out to you directly to provide further details. If you need to reach us, our Customer Care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. We are available via chat, email, or phone. We look forward to you receiving your order!

Response from eCosmetics.comApr 8, 2026

We sincerely apologize for any inconvenience you have experienced. Our coupon codes have a maximum discount of $100, as stated at the bottom of our promotional emails. Additionally, we do provide this information when you click on our special offers link on the product page. One of our representatives has already reached out to you to assist further. Our Customer Care team is available Monday through Friday from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. Please feel free to contact us with any questions or concerns, and we will be happy to assist you promptly.

Response from eCosmetics.comApr 1, 2026

Thank you for your feedback. We are constantly striving to improve and provide the best possible service and products for our customers. Please let us know if there is anything specific we can do to improve your experience with future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comMar 30, 2026

Thank you for taking the time to share your feedback. We understand how important it is to have a simple and seamless experience, and we appreciate you bringing this to our attention. We will share your feedback with our team for review as we continue working to improve our processes. If you need further assistance, our team is available Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday through Sunday from 9 a.m. to 7 p.m. EST.