eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comSep 19, 2025

Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience and that we did not meet your expectations. Please know that all of the products we sell are brand new and 100% authentic. We take great care in sourcing and handling our items to ensure their quality. We also stand behind our 100% Satisfaction Guarantee—if you’re not fully satisfied with your purchase, you are welcome to return the items for a refund. Regarding shipping, I completely understand how important timely delivery is. Our standard shipping timeframe is 2–8 business days, depending on the shipping destination and carrier transit times. While we do our best to ensure orders are processed and shipped as quickly as possible, there can occasionally be unexpected delays that are unfortunately beyond our control. We understand your frustration, and one of our representatives has reached out directly regarding a resolution. Our team is available via email, chat, or phone. Monday through Friday, from 8 a.m. to 11 p.m. EST, and Saturday and Sunday from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comAug 25, 2025

Thank you for your order. I am so sorry to hear you did not receive your confirmation email. The confirmation email may have gone to your spam or promotional folder by mistake. A customer care representative has reached out to you for further assistance. Our customer care representatives are always available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJun 13, 2025

Thank you for your feedback. We're truly sorry your experience didn’t meet expectations, and we’d appreciate the opportunity to make things right. Customer satisfaction means a great deal to us, and we sincerely apologize for any inconvenience this has caused. For reference, our expedited shipping timeframe is 2–4 business days. Today marks the third business day since your order was placed, and tracking shows it’s currently in transit with delivery expected by Monday, June 16th. Please note that this date is an estimate provided by the carrier, and your package may arrive sooner. One of our team members has already reached out with more information. If you have any further questions or concerns, our Customer Care Team is happy to assist you, Monday to Friday from 8 a.m. to 11 p.m. EST, and Saturday to Sunday from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comMay 30, 2025

Thank you for your feedback, and we sincerely apologize for any inconvenience you experienced. While we’re glad to hear your order arrived on time, we regret that the item did not meet your expectations. Certain items—particularly creams—can be sensitive to temperature fluctuations during transit, which may occasionally affect their appearance, such as color or texture. While this doesn’t impact product integrity, we understand how concerning it can be. A member of our Customer Care team has already contacted you regarding your order and provided a prepaid return label for your convenience. Please let us know if there is anything more we can do to improve your experience—we truly value your business. Feel free to reach out to us directly. We're available Monday through Friday from 8 a.m. to 11 p.m. EST, and Saturday and Sunday from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comMay 13, 2025

Thank you for updating your review. We're glad our customer care team was able to assist you in finding the right Drowsy sleep mask and ensure you had the information you needed to complete your purchase. We appreciate your suggestion about naming the eye mask with socket support more clearly—feedback like this helps us improve the shopping experience for everyone. Please let us know if there is anything else we can do to make this a 5-star experience. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comMay 1, 2025

Thank you for your feedback. Please rest assured that our customer care team is always happy to assist you. We are sorry to hear about the trouble you experienced during checkout. It sounds incredibly frustrating, especially with the "verify you're human" widget not loading properly. We truly appreciate your patience and sincerely apologize for the inconvenience. A customer care representative has reached out to you for further assistance. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 3, 2025

Thank you for reaching out to us. We apologize for any inconvenience or confusion. Our cart and checkout page provides information of our shipping fees before you complete your order, so you’ll always know the cost before you place your order. Our standard shipping fee is $6.95, and for orders shipping to Alaska, Hawaii, or Puerto Rico, it’s a flat $9.95. Additionally, we offer free shipping on orders over $49 (after coupons and before taxes). Please let us know if there is anything else we can do to improve your experience with future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comMar 29, 2025

Thank you for your feedback. We sincerely apologize for any confusion or frustration this may have caused. We offer free standard shipping on orders of $49 or more (after discounts and before taxes) within the continental U.S. Orders under $49 are subject to a flat-rate shipping fee of $6.95. A customer service representative reached out to you via email to provide further assistance. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.