eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comSep 21, 2026

We’re sorry to hear that you’re still waiting for your order and haven’t received the updates you expected. We understand how frustrating it can be to wait without clear communication, and we sincerely apologize for the inconvenience. We aim to have all orders delivered within 2–8 business days. However, we are experiencing a delay in fulfilling your order. A representative has reached out to assist you further and quickly resolve this matter. Our customer care representatives are always available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comSep 18, 2026

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it can be when an order does not proceed as expected. We take customer concerns seriously and always strive to provide accurate information and a smooth experience throughout the ordering process. We apologize for any inconvenience this may have caused and appreciate you bringing your concerns to our attention. A Customer Care representative has reached out to you directly to review your concerns and provide further assistance. Our team is available Monday through Friday from 8:00 a.m. to 9:00 p.m. EST and Saturday and Sunday from 9:00 a.m. to 7:00 p.m. EST.

Response from eCosmetics.comSep 18, 2026

Thank you for sharing your feedback, and we’re sorry to hear about the difficulty you experienced when trying to reach our team. We understand how frustrating it can be to wait for an update regarding your order, and we sincerely apologize for the delay in responding due to the unusually high volume of emails we’re currently receiving. Unfortunately, our live chat is temporarily unavailable at this time. We would appreciate the opportunity to look into your order and assist you further. Please reach out to us with your order number so we can review the details and provide you with an update. If you need immediate assistance, our Customer Care team is also available by phone at 1-800-349-8192. We are available Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST.

Response from eCosmetics.comOct 13, 2026

We are sorry to hear about your concerns regarding the status of your order. We appreciate the opportunity to clarify the situation and apologize for the delay. A member of our Customer Care team has already reached out to you directly via email with additional information regarding your order and the available options moving forward. Should you need any further assistance, our Customer Care team is always available via email or by phone at 1 (800) 349-8192, Monday through Friday from 8:00 AM to 9:00 PM EST, and Saturday and Sunday from 9:00 AM to 7:00 PM EST. We’ll be happy to assist further.

Response from eCosmetics.comSep 18, 2026

Thank you for your feedback. We sincerely apologize for the delay in responding. We have been experiencing a high volume of inquiries, which has caused some delays in our response times. We would appreciate the opportunity to look into your order and provide an update. Please reach out to us with your order details so we can review the status and assist you directly. Our customer care representatives are available on Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comSep 18, 2026

Thank you for sharing your feedback. We sincerely apologize for any inconvenience or frustration this may have caused. Our expedited shipping timeframe is an estimated 2–4 business days, with business days referring to standard working days. Your order was shipped on the same day it was placed. However, we have refunded your expedited shipping fee. Please rest assured that our Customer Care team is always here to assist you. A Customer Care representative has already reached out to you to provide further support. For your convenience, our team is available Monday through Friday from 8:00 a.m. to 9:00 p.m. EST, and Saturday and Sunday from 9:00 a.m. to 7:00 p.m. EST.

Response from eCosmetics.comSep 17, 2026

Thank you for your review. We are sorry to hear that the products did not meet your expectations. Please be assured that we do not sell used or previously opened products, and we take all concerns regarding product quality very seriously. As this order is now outside our 60-day policy period, we are unable to verify the condition of the items at the time of delivery or conclusively determine what may have affected them over time. A Customer Care representative has reached out to you directly to review your concerns and provide further assistance. Our team is available Monday through Friday from 8:00 a.m. to 9:00 p.m. EST and Saturday and Sunday from 9:00 a.m. to 7:00 p.m. EST.

Response from eCosmetics.comSep 17, 2026

Thank you for sharing your feedback, and we’re sorry to hear about the difficulty you experienced when trying to reach our team. We understand how frustrating it can be when you need to make a change shortly after placing an order. Once an order is placed, our system may begin processing it right away, we’re not always able to guarantee that an order can be canceled after submission. However, our Customer Care team is always available to assist with cancellation requests and review the available options available. We apologize if there was a delay in our response due to the unusually high volume of emails we’re currently receiving. We appreciate you bringing this to our attention and hope we have the opportunity to assist you more promptly in the future. A representative has reached out to assist you further. Please feel free to contact us as well. We are open Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.