eCosmetics.com Reviews | Read Customer Reviews of ecosmetics.com

eCosmetics.comReviews of ecosmetics.com

4.67,978 reviews
Cosmetics & Makeup
2930 Gateway Drive, Pompano Beach, Florida

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eCosmetics.com

About eCosmetics.com

Looking for eCosmetics Reviews - Is eCosmetics.com legit?Our Mission is to provide our customers with fast, convenient delivery, outstanding customer service, and GREAT prices on the top high-end labels and hard-to-find beauty products on the market.Founded in 2019, eCosmetics.com℠ was created to offer the most popular products, best brands, and fresh new finds you love, all without ever having to leave the comfort of your home. On top of amazing pricing and stellar customer service, we deliver the products and savings directly to your door. At eCosmetics.com℠, we promise to deliver a positive shopping experience by putting you, our customer, at the forefront of all we do.

eCosmetics.com (ecosmetics.com) has 7,978 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Website: ecosmetics.com
Category: Cosmetics & Makeup
Location: Pompano Beach, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 56% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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eCosmetics.com reviews

Showing 546 reviews with 1 star · Clear filters

Alexis L.
Nov 10, 2022
My product was spilled all over the box
My product was spilled all over the box
Response from eCosmetics.comNov 10, 2022
We sincerely apologize for this inconvenience. We can assure you, this is not the way we intend for our items to arrive. A customer service representative has reached out to you via email to provide further assistance. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
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Kim
Nov 4, 2022
Please cancel my order
Please cancel my order - you confirmed you are sending the wrong items I did not select shampoo - I selected leave-on conditioner.
Response from eCosmetics.comNov 5, 2022
We apologize for any inconvenience or confusion. According to your order, the item selected was for the Moisture Fast Food Sulfate-Free Shampoo. Unfortunately, we are unable to cancel your order as it has been shipped and is currently in transit to your destination. However, we offer 100% satisfaction guaranteed, meaning you are welcome to return your order for a full refund. One of our representatives has reached out to you to assist you further. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
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Gladys B.
Nov 1, 2022
One of them was broken and open was…
One of them was broken and open was very disappointed my Frist time ordering from you all
Response from eCosmetics.comNov 1, 2022
We sincerely apologize for this inconvenience. We can assure you, this is not the way we intend for our items to arrive. A customer service representative has reached out to you via email to provide further assistance. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
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Mira G.
Oct 28, 2022
Order #3253332
I did not receive the correct product. I ordered Hei Cologne, received confirmation email of order, but received Hei Eau De Toilette Spray. I sent an email plus called your customer service. Customer service ask that I send a picture of the product I received which I did.Still waiting for resolution. This is a present so time sensitive.Thank you.
Response from eCosmetics.comOct 28, 2022
Thank you for reaching out to our customer service department regarding this issue. I apologize sincerely for any inconvenience and discrepancy experienced. An email was sent earlier in response to you and a representative has reached out again to further assist you and quickly resolve this matter. Our Customer Care Representatives are also always available via email, chat or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
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Horrible C.
Oct 27, 2022
Horrible Company!!!
The bottles were broken, dripped out damaged and the company is awful about it
Response from eCosmetics.comOct 27, 2022
We are very sorry to hear about this issue. We can assure you this is not how we intend for orders to arrive. A customer care representative has been in contact with you regarding your order and has been working diligently to resolve this matter for you. Our company policy does require us to receive and review photos of the damage in order for us to properly rectify this matter for you. Please, let us know if there is anything else we can do to better your experience, as we greatly value your business.
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Lala G.
Oct 26, 2022
My product was completely destroyed
My product was completely destroyed. I want either refund or the product i ordered.
Response from eCosmetics.comOct 26, 2022
We are very sorry to hear about this issue. We assure you this is not how we intend for orders to arrive. We have been looking into this matter diligently. A representative has reach out to you regarding your order, we hope our resolution was satisfactory. Please, let us know if there is anything else we can do to better your experience, as we greatly value your business.
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Edward M.
Oct 16, 2022
What I got was not what I ordered
What I got was not what I ordered. It was similar, and smelled the same, but I haven't tried it yet. It will be a long time before I run out of the real stuff, so you won't get an actual user review. What I ordered is supposed to come in a blue tube; what I got is in a black tube. And the name is a little different. Okay, so maybe the company changed its packaging. I won't know for several months. But I won't be ordering the next batch from you guys.
Response from eCosmetics.comOct 16, 2022
We are very sorry to hear that the product you ordered was not to your satisfaction. Every product we sell is brand new, authentic, and guaranteed. We have attempted to contact you regarding this. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us directly if you have any questions or concerns so we may quickly assist you.
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Gillian
Oct 14, 2022
Never will I order again
I ordered 3 drugstore items 8 days ago. I received a shipping notice the next day. The items haven’t moved from label created. I emailed customer service on day 5. They said since it was shipped I can not be given a refund. Despite that it’s lost and I never received the products. The didn’t offer to ship again overnight. All they said was that they’d look into it and get back. That was 3 days ago. I will NEVER order from this site again. The customer service doesn’t exist and your money is gone if the USPS doesn’t deliver your order.
Response from eCosmetics.comOct 14, 2022
We apologize for the delay in tracking updates. Your package is scheduled to be delivered Monday, 10/17. Our company goal for standard shipping is for you to receive your items in 2-8 business days, so you should be receiving this within that time frame. We apologize for any inconvenience. We have attempted to contact you regarding this. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
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