eCosmetics.com Reviews | Read Customer Reviews of ecosmetics.com

eCosmetics.comReviews of ecosmetics.com

4.67,978 reviews
Cosmetics & Makeup
2930 Gateway Drive, Pompano Beach, Florida

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eCosmetics.com

About eCosmetics.com

Looking for eCosmetics Reviews - Is eCosmetics.com legit?Our Mission is to provide our customers with fast, convenient delivery, outstanding customer service, and GREAT prices on the top high-end labels and hard-to-find beauty products on the market.Founded in 2019, eCosmetics.com℠ was created to offer the most popular products, best brands, and fresh new finds you love, all without ever having to leave the comfort of your home. On top of amazing pricing and stellar customer service, we deliver the products and savings directly to your door. At eCosmetics.com℠, we promise to deliver a positive shopping experience by putting you, our customer, at the forefront of all we do.

eCosmetics.com (ecosmetics.com) has 7,978 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Website: ecosmetics.com
Category: Cosmetics & Makeup
Location: Pompano Beach, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 56% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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eCosmetics.com reviews

Showing 546 reviews with 1 star · Clear filters

Bengu
Dec 20, 2022
The cologne I ordered is not the same as the cologne I received!
I ordered a cologne from here for my boyfriend's Christmas gift with order number #3330376 but you sent me the wrong cologne even though I paid a higher amount and this gift is for Christmas. The cologne I ordered was "Tom Ford - Ombre Leather Parfum" (Box with white detail) but you sent me "Tom Ford - Ombre Leather" (Box with black detail). So the cologne I ordered is not the same as the cologne I received! Could you please correct your mistake and send me the cologne I originally ordered?
Response from eCosmetics.comDec 20, 2022
Thank you for bringing this to our attention! We sincerely apologize for any inconvenience you have experienced. We would love to resolve this for you and have reached out to you via email so that we may better assist you. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
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Gracie G.
Dec 18, 2022
Don't shop with Ecosmetics
Placed an order for a couple of Christmas gifts. They sent a FedEx tracking number a few days ago. The package has been delayed five days and now won't be delivered because they transferred the package to USPS and it's lost. I asked ecosmetics to reship the order since the post office says it is lost or they couldn't find the address which is on a main street. Spoke with an unhelpful customer service employee who said she would call me back. She didn't. Very unprofessional. Please don't order any gifts from this company. Oh and the young lady can't issue a refund. Unbelievable... I will file a dispute this with the bank Monday morning. Happy Holidays. From FeDex. No scheduled delivery date available at this time.
Response from eCosmetics.comDec 18, 2022
We sincerely apologize for any frustrations you have experienced with our company thus far. With standard shipping, we estimate arrival 2-8 business days after ordering. We would be more than happy to further assist you with any shipping issues your order may be experiencing and provide any further shipment information. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please, contact us directly if you have any questions or concerns so we may better your experience, as we greatly value your business.
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Zoe C.
Dec 13, 2022
I bought Hair dye and they don’t even…
I bought Hair dye and they don’t even carry the right color product of it and they sent me the wrong stuff and when I email them to complain they say sorry we can’t do anything but you can go ahead and pay shipping to send it back in go the extra mile basically. Watch out they sell stuff they don’t even offer pictures don’t match the product they send. This is literally a fraud company will never be purchasing from this company again you might as well go to a drugstore or a Sally’s beauty to get products.
Response from eCosmetics.comDec 13, 2022
Thank you for bringing this to our attention. We sincerely apologize for any frustrations you have experienced with our company thus far. I can assure you, every product we sells is brand new, authentic, and fresh guaranteed. We also offer 100% satisfaction guaranteed and returns are prepaid and therefore, do not require additional spending. We have looked into this further and have since corrected our website listing. We would love to resolve this for you and have reached out to you via email so that we may better assist you. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us directly if you have any questions or concerns so we may better your experience, as we greatly value your business.
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Jing L.
Dec 6, 2022
I feel the product is not the same with…
I feel the product is not the same with the one I bought before, I want return it!
Response from eCosmetics.comDec 6, 2022
Thank you for reaching out to our customer service department regarding this issue. We are very sorry to hear you are unsatisfied with the product you received. Our 100% Satisfaction Guarantee means just that. If, for any reason, you are not completely satisfied with any product you purchase from us, you can return it within sixty days for a full refund. An email was sent earlier in response to you containing a prepaid return label and a representative has reached out again to further assist you and quickly resolve this matter. Our Customer Care Representatives are also always available via email, chat or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
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Jessica J.
Dec 1, 2022
Horrible customer service
Horrible customer service .
Response from eCosmetics.comDec 1, 2022
We're very sorry for any frustrations experienced with our company thus far. A customer care representative has been in contact with you regarding your order and has been working diligently to resolve this matter for you. We sincerely apologize for the inconvenience. Please, let us know if there is anything else we can do to better your experience, as we greatly value your business. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
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Bill F.
Nov 21, 2022
Leaking bottle
I received my bottle and it was half empty as it was leaking all over the place not very happy
Response from eCosmetics.comNov 21, 2022
We sincerely apologize for this inconvenience. We can assure you, this is not the way we intend for our items to arrive. A customer service representative has reached out to you via email to provide further assistance. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
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Gene P.
Nov 11, 2022
You sent the wrong item that was ordered
You sent the wrong item that was ordered
Response from eCosmetics.comNov 11, 2022
Thank you for your feedback! It appears the packaging of your item was recently updated by the manufacturer. We would like to sincerely apologize for the inconvenience this has caused. One of our customer service representatives has reached out to you for further assistance. Our representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please, let us know if there is anything else we can do to better your experience, as we greatly value your business.
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Ken
Nov 10, 2022
I can’t review since I have not…
I can’t review since I have not received my order yet
Response from eCosmetics.comNov 10, 2022
Thank you for your feedback. We apologize for any confusion or inconvenience. Today is the 3rd business day since the order was placed, and with standard shipping, our goal is to have to products to you within 2-8 business days. Great news! According to your tracking details, your order is expected to arrive tomorrow by the end of the day. A representative has reached out to you via email to provide you with further information. Our Customer Care Representatives are also always available via email or chat Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
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