eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comFeb 1, 2023

We are very sorry to hear about your experience and would love the opportunity to look into this. A customer care representative has reached out to you via email to provide further information. We offer a 100% Satisfaction Guarantee. Returns are prepaid and will not require any additional charge. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJan 28, 2023

We sincerely apologize for any inconvenience. We are very concerned by your claim and would love the opportunity to examine the product you received so we may investigate this further. A customer care representative has contacted you to provide further assistance. We look forward to resolving this issue promptly. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJan 23, 2023

We deeply apologize for any frustrations you have experienced with our company thus far. I can assure you, this is not the way we intend our orders to arrive. Our company policy does require us to receive and review photos of the damaged shipping box and items in order for us to properly rectify this matter for you. We must thoroughly look into any issues that occur to ensure that they do not occur again. Camera footage is reviewed in hopes to find out where the error occurred, that way we can provide a proper solution. We apologize for the email sent to you as our intention was to keep you well informed while we investigate. Thank you for clarifying that you received the package open.  We hope you can understand why we have these precautionary measures in place. A customer care representative has been in contact with you regarding your order and has been working diligently to resolve this matter for you. We sincerely apologize for the inconvenience. Please, let us know if there is anything else we can do to better your experience, as we greatly value your business. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJan 22, 2023

We sincerely apologize for any confusion or inconvenience. According to your order details, it appears the product you received matches our listing for the product you purchased. However, our 100% Satisfaction Guarantee means just that. If for any reason you are not completely satisfied with any product you purchase from us, you can return it within sixty days for a full refund. A customer care representative has reached out to you via email to provide further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJan 16, 2023

We are so sorry for any inconvenience you have experienced. Our goal is to have the products to you within 2-8 business days. It appears that your package's scheduled delivery date is today. A customer service representative has reached out to you via email to provide further assistance. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us directly if you have any questions or concerns so we may quickly assist you.

Response from eCosmetics.comJan 7, 2023

We sincerely apologize for any frustrations you've experienced with our company thus far. If this is in reference to a Google ad shown when shopping for the product in your order, it appears Google is generating a delivery date based on an estimation of a company's typical shipping criteria, and providing it on the listing. Unfortunately, the dates Google is automatically generating conflicts with our shipping time frame, and we are working diligently to rectify this. Our standard shipping time frame provided in the Shipping & Delivery section of our website is 2-8 business days. Your order has been shipped and is currently in transit, and if needed you are of course welcome to return the order for a full refund with our prepaid return label. For further assistance, our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comDec 28, 2022

Thank you for your feedback. Our goal is to have your order out to you within 2-8 business days. A representative has reached out to you regarding the details for your packages delivery. Please, let us know if there is anything else we can do to better your experience, as we greatly value your business. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comDec 20, 2022

We sincerely apologize for any frustrations you have experienced with our company thus far. With standard shipping, we estimate arrival 2-8 business days after ordering. Your product is not out of stock as it is currently on its way to our main shipping facility. Orders cannot be canceled after shipment however, we do offer 100% satisfaction guaranteed so, if, for any reason, you wish to return your products you may do so. We would be more than happy to further assist you with any shipping issues your order may be experiencing and provide any further shipment information. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please, contact us directly if you have any questions or concerns so we may better your experience, as we greatly value your business.