eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comMar 31, 2023

Thank you for your feedback. We are very sorry to hear that your item arrived damaged. We can assure you; this is not the way we intend for our items to arrive. We would love the opportunity to assess any damages and provide you with a quick resolution. A representative has reached out to assist you further. Please feel free to contact us as well. We are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comMar 11, 2023

Thank you for bringing this to our attention. We can assure you we take these matters very seriously and will be investigating this fraudulently placed order to the fullest extent. One of our customer care representatives has reached out to you to assist you with this as soon as possible. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comMar 5, 2023

We are very sorry to hear about your experience. We work diligently to ensure that all images depict the current packaging of a product within our inventory. We love the opportunity to  look further into this and resolve this issue! We have attempted to contact you regarding this. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comFeb 23, 2023

We are sorry to hear you were not satisfied with the chat responses you received regarding your order. Unfortunately, we are unable to provide exact shipping dates. Your order is still expected to arrive within our 2-8 business day time frame. We expect you to receive your tracking information for your order placed on February 21st, 2023 by tomorrow, February 24th, 2023 We have attempted to contact you regarding this as well. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comFeb 6, 2023

We are very sorry to hear about your experience and would love the opportunity to look into this. A customer care representative has reached out to you via email to provide further assistance. We offer a 100% Satisfaction Guarantee. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comFeb 4, 2023

We apologize for any inconvenience. When we receive multiple orders at one time from the same customer that will all be shipping from the same facility, sometimes the orders are consolidated into a single shipment. This helps to ensure all items and orders make their way to you safely. Although all of the items may be in one shipment, the shipping fees still account for the weight of all items in a singular shipment, as shipping costs increase the heavier a package is. EGift cards that are received through our promotions are limited to redeem one per order, and cannot be stacked with other offers. This is disclosed in our listing for our eGift cards, and again, we deeply apologize for any confusion or inconvenience. If needed, our customer care representatives are available via chat, email, and phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comFeb 3, 2023

Thank you for reaching out to us. With standard shipping, we estimate arrival 2-8 business days after ordering. Today would mark the fifth business day, and great news, your order appears to be delivered Today, February 03 at 11:39 A.M. at Front Door. Once an orders ships, our shipping emails are automatically sent with tracking information. It is possible this email may have gone to a spam or junk folder. One of our customer care representatives have reached out to you for further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday from 8 a.m. to 11 p.m. EST, and from 9 a.m . to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comFeb 1, 2023

We sincerely apologize for any inconvenience or confusion. Our Customer Care Team responded to your email yesterday providing a resolution for your damaged product, as we can assure you, this is not the way we intend for our items to arrive. One of our representatives has reached out to you again to ensure this is resolved. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.