eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comMay 14, 2023

We sincerely apologize for this inconvenience. We can assure you that this is not the way we intend for our items to arrive and are deeply concerned by your claim. A customer service representative reached out to you via email to further assist. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comMay 13, 2023

We would like to apologize for any inconvenience or frustration you have experienced. It appears that you have placed multiple orders and unfortunately, some of your orders were unsuccessful. If you ever need assistance please select "please help" located on the top right of our website. You can contact us via email, chat, or phone. One of our customer care representatives has reached out to you for further assistance. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 21, 2023

Thank you for your feedback. We are very sorry to hear that your order arrived damaged. We would love the opportunity to assess any damages and provide you with a quick resolution. A representative has reached out to assist you further. Please feel free to contact us as well. We are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 21, 2023

We would like to apologize for any inconvenience or frustration you have experienced. Unfortunately, this order has surpassed our return timeframe of 60 days and we are unable to assist you with returning any products from this order. After 60 days, we cannot verify the cause of any product damages, defects, or issues, which is why our return policy is in place. However, we would suggest contacting the manufacturer directly for any inquiries regarding the product or you may try the troubleshooting resources provided on the manufacturer's website. One of our customer care representatives have reached out to you for further assistance. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 20, 2023

We are very sorry to hear that the product you ordered was not to your satisfaction. Each item sold by eCosmetics is brand new and genuine. We do not sell expired products and receive our products directly from the manufacturer or authorized sellers of the manufacturer. The manufacturer states that the discoloration you are seeing can be common, as the L-ascorbic acid can discolor with time, which is disclosed on the packaging of the product. However, oxidation is minimal, and the formulation has been proven to still be effective. As SkinCeuticals is manufactured in both France and the United States, the packaging for products may vary. Rest assured, they are still the same product you expect. We proudly offer 100% satisfaction guaranteed for all of our customers and have issued a full refund. A representative has been in contact with you regarding your order. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 15, 2023

We sincerely apologize for any frustration you have experienced with our company thus far. Our standard shipping time frame provided in our website's Shipping and Delivery section is 2-8 business days. We greately value your business and as a new and growing company, we are always looking for ways to improve our customer's shopping experience. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.

Response from eCosmetics.comApr 14, 2023

We deeply apologize for the inconvenience. Unfortunately, the Redken Forceful 23 Super Strength Hairspray is unavailable due to high demand and very limited inventory. We can assure you, you were not charged a shipping fee, and your remaining item is currently in transit to you and due to be delivered on April 15th. A representative has reached out to assist you further. Please feel free to contact us as well. We are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 9, 2023

Thank you for your feedback. With standard shipping, our goal is to have the product to you within 2-8 business days. It has been two business days since your order was placed, and according to your tracking information, your order is expected to be delivered tomorrow, April 10th. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.