eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comJul 6, 2023

Thank you for your feedback. We make every effort to ensure the merchandise on our website is in stock. We sincerely apologize that we were unable to fulfill your order. We would love to resolve this for you and have reached out to you so that we may better assist you. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJul 5, 2023

We are very sorry to hear that the product you ordered was not to your satisfaction. Every product we sell is brand new, authentic, and guaranteed. A representative has contacted you regarding this order and a resolution has been provided to ensure that you receive a full refund as we proudly offer 100% satisfaction guaranteed for all of our customers. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us directly if you have any questions or concerns so we may quickly assist you.

Response from eCosmetics.comJun 27, 2023

Thank you for your feedback. With standard shipping, our goal is to have the product to you within 2-8 business days. According to your tracking information, your order is expected to be delivered on Thursday, June 29 by 7:00 P.M. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us if you have any questions or concerns so we may quickly assist you.

Response from eCosmetics.comJun 24, 2023

Thank you for being an eCosmetics customer. We sincerely apologize for any frustrations you've experienced. Our return policy can be found on our website in the FAQ section under “100% Satisfaction Guarantee”, as well as under “Cancellation & Returns” We do offer 100% satisfaction guaranteed, however eCosmetics monitors return activity for abuse and reserves the right to limit all returns or exchanges. We reserve the right to limit returns and refunds if we suspect misuse, including excessive returns. While we honor returns in new or gently used condition, our returns policy is not in place with the intention of products being tested or trialed. As a new and growing company, we hope you can understand why we have these precautions in place. Please contact our Customer Care Representatives for further assistance. We are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJun 14, 2023

Thank you for bringing this to our attention! We sincerely apologize for any inconvenience you have experienced. Once an order ships, the tracking information will automatically be sent to the email address on file. However, this email may have gone to your spam or promotional folder by mistake. Great news! Your package has shipped and is expected to arrive on Friday, June 16th. A customer care representative has reached out to you to provide you with this tracking information. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJun 14, 2023

Thank you for reaching out to us. We are very sorry to hear that you were not satisfied with the customer service you received regarding your order and that the package did not arrive by your daughter's birthday. Our website states under "Shipping and Delivery" and our FAQ that with standard shipping, we estimate arrival 2-8 business days after ordering. According to your tracking details, your order was marked as delivered on the 8th business day since your order was placed. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJun 6, 2023

Thank you for your feedback! With standard shipping our goal is to have your order delivered within 2-8 business days. Some orders may arrive sooner than others as it does depend on the products location. We work diligently to remain within the estimated time frame. A representative has contacted you regarding your order. Please let us know if there is anything else we can do to better your experience, as we greatly value your business. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comMay 21, 2023

We are very sorry to hear that you did not receive your order. According to your tracking information, it appears the postal carrier attempted delivery on May 20th. Due to the lack of a secure delivery location, they left a delivery notice so that you could arrange redelivery of the package or pick up the item at your local post office. A customer care representative has reached out to you via email to assist you further. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us directly if you have any questions or concerns, so we can quickly assist you.