eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comJul 22, 2023

We apologize apologize for any inconvenience or confusion you've experienced with our company thus far. With our promotions, exclusions and maximum discounts apply, and we ensure that this is disclosed in all of our promotional emails. It appears the item in your order is excluded from the 25% coupon you were viewing, however a 10% coupon is offered instead when viewing your cart. If an item is excluded from a promotion, a message will pop up when attempting to apply a coupon to your cart stating "This coupon excludes selected products", before reaching check out. One of our representatives will be reaching out to you to provide you with further assistance. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJul 21, 2023

We apologize sincerely for any inconvenience or confusion. Our confirmation emails are sent to the contact email you provide at checkout and are only sent once the order has finished processing. When shopping with us, once you reach the check-out page to fill in your billing and shipping details, a copy of your order summary and total is shown on the page, and can be viewed before clicking "Place Order'. Upon receiving your confirmation email, you can also see all billing and shipping details that were submitted for your order. If you are unable to locate your confirmation email, or ever need assistance when placing an order, our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. One of our representatives will be reaching out to you to provide you with further assistance.

Response from eCosmetics.comJul 14, 2023

We are very sorry to hear that the product you ordered was not to your satisfaction. Every product we sell is brand new, authentic, and guaranteed. A representative has reached out to you regarding this order. We proudly offer 100% satisfaction guaranteed for all of our customers. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us directly if you have any questions or concerns, so we can quickly assist you.

Response from eCosmetics.comJul 12, 2023

Thank you for bringing this to our attention. We sincerely apologize for any inconvenience this has caused you. A representative has contacted you regarding this order. Our Customer Care Representatives are also available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJul 11, 2023

Thank you for your feedback. With standard shipping our goal is to have your order delivered within 2-8 business days. According to the tracking information, your order is currently in transit to it's destination. We work diligently to remain within the estimated time frame. A representative has contacted you regarding your order. Please let us know if there is anything else we can do to better your experience, as we greatly value your business. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJul 9, 2023

We are very sorry to hear that you were not satisfied with the customer service you received regarding your order. We can assure you that customer satisfaction is our top priority. We have been in contact with you regarding your order and how we can best resolve this. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJul 8, 2023

Thank you for your feedback. We are very sorry to hear that your order arrived damaged. We can assure you that this is not the way we intend for our items to arrive. Our standard packing procedure and the way our items are wrapped are to ensure that all products make it to our customers safely. Unfortunately, we are unable to control any heat-related damages caused by the shipping carrier once the package leaves our facility. We would love the opportunity to assess any damage and provide you with a quick resolution as we do offer 100% satisfaction guaranteed. We have attempted to contact you via email regarding this. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJul 7, 2023

We are very sorry to hear about your experience and would love the opportunity to look into this. A customer care representative has reached out to you via email to provide further information. We offer a 100% Satisfaction Guarantee. Returns are prepaid and will not require any additional charge. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.