eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comOct 22, 2023

We would like to apologize for any inconvenience or frustration you have experienced. We stand by our 100% satisfaction guarantee. You are welcome to return any product within 60 days of receiving it as long as the item is still new or only gently used. However, this order was placed on January 24, 2023 and delivered to you on February 3rd, 2023. Unfortunately, this order has far exceeded our return time frame of 60 days. After 60 days, we cannot verify the cause of any product damages, defects, or issues, which is why our return policy is in place. A representative has previously been in contact with you to provide further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comOct 15, 2023

We would like to apologize for the inconvenience or frustration you have experienced, and we share your concerns. When it comes to expedited shipping, we make every effort to ensure that orders are processed swiftly and delivered within the expected timeframe. We have issued an immediate refund for the expedited shipping fee. One of our customer service representatives has been in contact with you regarding your order and will be reaching out once more to provide further assistance. Our representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comOct 6, 2023

Thank you for your feedback. With standard shipping, our goal is to have the product(s) to you within 2-8 business days. According to your tracking information, your order is was delivered in or at the mailbox at 3:08 pm today, October 6, 2023. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.

Response from eCosmetics.comSep 3, 2023

We sincerely apologize for any frustration or confusion you may have experienced with your recent order. Upon reviewing your order, it appears that it was placed as a guest and not under an account. This could have contributed to the confusion surrounding your order details. However, we are pleased to inform you that, according to the tracking information associated with your order, your package was successfully delivered to your parcel locker on Friday, September 1st. To provide you with further assistance and address any additional concerns you may have, one of our representatives has reached out to you via email. Please be on the lookout for their message in your inbox. They will be more than happy to assist you with any questions or issues related to your order.

Response from eCosmetics.comSep 2, 2023

We apologize for any confusion; however, we have reviewed your order and confirmed the item you have ordered is the product you received. We are happy to provide you with further details and options should you not want to keep this item. One of our representatives has reached out to you for assistance. Please feel free to contact us as well. We are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comAug 21, 2023

Thank you for bringing this to our attention. We are very sorry to hear that you have not yet received your order. Our goal is to have your order out to you within 2-8 business days. According to your order details, your order was shipped on August 16th and marked as delivered on August 19th. A representative has reached out to assist you further. Please feel free to contact us as well. We are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comAug 10, 2023

We appreciate your feedback and apologize for any inconvenience. We can assure you that customer satisfaction is our top priority and we offer a 100% satisfaction guarantee. According to your order details, your order was placed for the Pro Ls All-in-One Face Treatment. One of our customer service representatives has been in contact with you regarding your order and will be reaching out once more to provide further assistance. Our representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJul 27, 2023

Unfortunately, we were unable to secure a payment authorization based on the information you provided, and your order has been canceled. A customer service representative has reached out to you via email to provide further assistance. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.