eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comNov 12, 2023

Thank you for your feedback. With standard shipping, our goal is to have the product(s) to you within 2-8 business days. Tomorrow, November 13th, would mark the 6th business day since your order was placed, and according to your tracking information, your order is expected to be delivered Monday, November 13th. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.

Response from eCosmetics.comNov 10, 2023

Thank you for your feedback. We sincerely apologize for any frustrations you've experienced. We would love to resolve this for you and have reached out to you via email so that we may better assist you. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comNov 9, 2023

Thank you for your feedback. I sincerely apologize for any inconvenience. We have reached out to you directly so that we may resolve this for you promptly. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comNov 4, 2023

We apologize for any inconvenience or frustration you have experienced thus far. We typically estimate arrival 2–8 business days after placing your order. However, we understand that your order underwent a shipping delay causing your package to arrive on the 11th business day, and we deeply apologize for the inconvenience that has caused you. We can assure you that every product we sell is brand new, authentic, and guaranteed, and every item we sell is received directly from the manufacturer or an authorized seller. We can also assure you that we do not under an circumstances send used products, and are very sorry to hear your item was dry upon arrival. However, we stand by our 100% satisfaction guarantee. If, for any reason, you do not wish to keep the products in your order, you are welcome to return them for a full refund within sixty days of receiving them. Please feel free to use the prepaid return label we have previously sent you, or you can access one through your eCosmetics account. If there are any other general questions you may have, we are happy to help you as soon as possible. Please feel free to email us or call us, we are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comNov 3, 2023

I apologize for any confusion. In the case of expedited shipping, delivery is expected within two to four business days. Based on the tracking information associated with your order, your shipment is expected to arrive by the third business day. We stand by our 100% satisfaction guarantee and In the event you no longer wish to keep your order, management has provided you with a prepaid return label. For any questions or concerns, our Customer Care team is available and happy to further assist you via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comOct 29, 2023

Thank you for your feedback. Our goal is to have your order delivered within 2-8 business days with our standard shipping. We sincerely apologize for any inconvenience this has caused you. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us directly so that we can assist you further.

Response from eCosmetics.comOct 22, 2023

We sincerely apologize for the way your order was received and for any inconvenience you may have experienced. Please rest assured that we do not sell used items, and we offer a 100% satisfaction guarantee. One of our representatives has reached out to you for further assistance and to resolve this accordingly. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comOct 21, 2023

Thank you for your feedback. We are very sorry to hear that your order arrived damaged. We can assure you that this is not the way we intend for our items to arrive. We would love the opportunity to assess any damage and provide you with a quick resolution as we do offer 100% satisfaction guaranteed. We have attempted to contact you via email regarding this. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.