eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comJun 10, 2026

Thank you for your feedback! We sincerely apologize that several of the items you wanted were unavailable. We understand how frustrating this can be, particularly when shopping during a sale. While we make every effort to ensure the merchandise on our site is in stock, inventory can move very quickly during high-demand periods, which may result in items selling out sooner than expected. However, if an item is currently out of stock, we would be more than happy to add you to an inventory notification list, or you can enter your email on the product page to be alerted when it is restocked. If you ever have any questions or concerns, our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJun 4, 2026

Thank you for your feedback. We apologize if our website was difficult for you to navigate. We appreciate you taking the time to share your experience, as it helps us improve. We're excited for you to try the product as well! Please rest assured that every product we sell at eCosmetics is 100% brand new, fresh, and authentic. We only source brand new products made by the original manufacturer from our trusted suppliers or from the manufacturers themselves. Our goal is to always provide the most competitive prices, and we also have a 100% satisfaction guarantee. One of our Customer Care Representatives has reached out to you directly to assist further. If you need to reach us, we are available via phone, email, or chat Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. We look forward to getting your order to you!

Response from eCosmetics.comJun 3, 2026

Thank you for your feedback. We appreciate you taking the time to share your experience with us. We are constantly striving to improve and provide the best possible service and products for our customers. Please let us know if there is anything specific we can do to improve your experience with future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comMay 31, 2026

Thank you for sharing your experience. We understand your frustration regarding the rebate offer and want to clarify that it comes from a separate, optional third-party service not controlled by us. We appreciate your prompt action, and a member of our customer service team has already reached out to you via email with more details to address your concerns. If you have any further questions or need additional assistance, please don’t hesitate to email us, chat with us, or call (800) 349-8192. We’re available Monday through Friday from 8:00 AM to 9:00 PM EST, and Saturday through Sunday from 9:00 AM to 7:00 PM EST.

Response from eCosmetics.comMay 27, 2026

Thank you for taking the time to share your feedback. We sincerely apologize for any confusion or disappointment regarding the promotional offer.  While our pricing is determined in part by manufacturer and supplier costs, we always do our best to provide competitive pricing and valuable promotions for our customers. eGift cards that are issued as part of a promotional offer are considered promotional items and therefore follow the same terms, conditions, and policies as our other promotions. As a result, they cannot be combined with additional coupon codes or promotional discounts. These terms can be found within the details of each promotional offer as well as in the FAQ section of our website. We completely understand your perspective and are sorry to hear the promotion did not meet your expectations. We would truly appreciate the opportunity to speak with you further and address your concerns directly. Our Customer Care representatives are available Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST. We’d be happy to assist however we can.

Response from eCosmetics.comMay 10, 2026

Thank you for sharing your feedback. We’re sorry for any frustration or confusion. Our pricing is set based on a variety of factors including supplier costs, demand, and ongoing promotions, and discounts are applied to our current listed prices. Certain promotions may also include brand restrictions, exclusions, or maximum discount limits as outlined in the offer terms. We appreciate you taking the time to point this out, as feedback like yours helps us improve transparency and communication around our promotions. Our Customer Care team is available Monday through Friday from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. Please feel free to contact us with any questions or concerns, along with your order number and we will be happy to assist you promptly.

Response from eCosmetics.comApr 24, 2026

Thank you for taking the time to speak with us to further clarify our promotional emails and offers. We sincerely apologize once again for any confusion or frustration this may have caused. To clarify, the coupon code you are referring to provides a 25% discount on the current order, plus a free $25.00 eGift Card for a future order. The free $25.00 eGift Card code is emailed to you once the order is completed and this code does not expire. Unfortunately, only one promotional code or discount may be used per order, so the free eGift Card cannot be combined with another discount. This is stated in our promotional mailings and emails; however, we sincerely apologize that this may have been missed. It is never our intention to mislead our customers through our advertising or promotions, and we take your concerns very seriously. We are committed to transparency and continuously improving our customers’ experiences and have shared your feedback with our dedicated team. If you need to reach us regarding any other questions or concerns, please feel free to contact us directly via chat, email, or phone as we would be happy to help. We are available Monday through Friday 8:00 AM–9:00 PM EST and weekends 9:00 AM–7:00 PM EST.

Response from eCosmetics.comApr 22, 2026

Thank you for your feedback. We’re very sorry to hear about your experience, we understand how frustrating it can be when making a purchase is difficult. We strive to ensure our website is easy to navigate and user-friendly, so we truly appreciate you bringing this to our attention. One of our representatives has already reached out to assist you further. Our Customer Care team is also available Monday through Friday from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday if you need any additional help.