Looking for eCosmetics Reviews - Is eCosmetics.com legit?Our Mission is to provide our customers with fast, convenient delivery, outstanding customer service, and GREAT prices on the top high-end labels and hard-to-find beauty products on the market.Founded in 2019, eCosmetics.com℠ was created to offer the most popular products, best brands, and fresh new finds you love, all without ever having to leave the comfort of your home. On top of amazing pricing and stellar customer service, we deliver the products and savings directly to your door. At eCosmetics.com℠, we promise to deliver a positive shopping experience by putting you, our customer, at the forefront of all we do.
eCosmetics.com (ecosmetics.com) has 7,978 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Website
ecosmetics.com
Category
Cosmetics & Makeup
Location
Pompano Beach, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 56% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I'm about 75% sure I was sent a fake fragrance, I purchased Jean Paul Gaultier Paradise Garden, and instead it smells similar to something I would purchase at Walmart.
Response from eCosmetics.comOct 30, 2025
We are very sorry to hear that the product you ordered was not to your satisfaction. Every product we sell is brand new, authentic, and guaranteed. We only source brand new products made by the original manufacturer from our suppliers or from the manufacturers themselves. It seems that our team is already in contact with you regarding your order concern. We look forward to resolving this to your satisfaction. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us directly if you have any questions or concerns, so we can quickly assist you.
EL
Elizabeth L.
The price changed to check out and I…
The price changed to check out and I did not receive my 25% discount. It was exceptionally more expensive than advertised.
Response from eCosmetics.comOct 29, 2025
Thank you for sharing your feedback. We’re very sorry to hear about the issue you experienced with the price and discount at checkout; that’s definitely not the experience we want for our customers. We’d be happy to take a closer look and make it right. Our Customer Care team is here to assist you, and a representative has already reached out to help resolve this matter. Our team is available Monday through Friday from 8 a.m. to 11 p.m. EST and Saturday through Sunday from 9 a.m. to 9 p.m. EST.
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JP
Repetitive information and once addr se…
Repetitive information and once addr se is entered, you t does not allow changes
Response from eCosmetics.comOct 28, 2025
Thank you for your feedback. We’re sorry to hear about your experience and truly appreciate you taking the time to share your concerns. Please rest assured that changes can be made to an order before it is placed, including updates to your shipping address. A representative has already reached out to assist you further. Our customer care team is available Monday through Friday from 8 a.m. to 11 p.m. EST, and Saturday and Sunday from 9 a.m. to 9 p.m. EST.
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Joy A.
UNHAPPY
Order was not delivered on 10/20/25 as stated via trackong. Customer service after I reported incident was not adequate to provide satisfaction and when I followed up 10/23/25 I was told item is now only partially available. When I asked for a manager I was told I had to ask for a call back
Response from eCosmetics.comOct 23, 2025
We’re very sorry to hear about your experience. We understand how frustrating this situation must have been. Your feedback has been forwarded to management so we can improve how such cases are handled. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.
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AUDREY H.
You offered a discount coupon
You offered a discount coupon, then upon placing the order and checking out there was no place to apply it.
Response from eCosmetics.comOct 17, 2025
Thank you so much for sharing your feedback. We’re truly sorry to hear about the trouble you experienced applying your discount code; we completely understand how frustrating that can be. For future reference, once you add an item to your cart, you’ll be directed to a new page. Just below the product in your cart, there’s a box labeled “Coupon Code.” This is where you can enter your code, and your total will update right above the checkout button at the bottom of the page. One of our Customer Care Representatives has also reached out to you directly to make sure this is resolved for you as quickly as possible. If you need any further help, we’re here for you via email, chat, or phone, Monday through Friday from 8 a.m. to 11 p.m. EST, and Saturday and Sunday from 9 a.m. to 9 p.m. EST.
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Neil E.
Your site is slow and doesn't keep…
Your site is slow and doesn't track what is in a customer's cart. Numerous follow-up emails contain contradictory offers for the same items, leading a customer to wonder if they're receiving the best price. It is confusing and, subsequently, annoying to see offers for the same items at three different prices within a single day. To make matters worse, when trying to implement your multiple eCosmetic offers, they are declined without explanation.
Your offshore staff lacks a solid understanding of how the ecosmetic site operates, which adds to the frustration. Additionally, I have encountered untrue and discourteous remarks from your offshore team. As a result of these poor customer service interactions, many potential new customers, including myself, may choose not to return.
I returned for a specific reason, but now, with my first order, I will determine whether I remain a customer. It's not looking good, as there have been no notifications or updates since my initial order five days ago, when you instantly debited my credit card without follow-through.
***AMENDMENT (10/1/25)***
I received another emailed response to this review today, and it was discourteous at best and unresponsive at worst. This lack of professionalism is particularly evident with non-English-speaking offshore customer service personnel, who often struggle to respond effectively to customer inquiries, which is another aggravating factor due to their limited grasp of the English language. The offshore staff also says untrue and discourteous things due to poor English comprehension. Most potential [new] customers will walk away from your site and never return as a result of poor offshore customer service interaction. I came back for a very particular reason, but now, with my first order, we shall see if I remain a customer.
Response from eCosmetics.comSep 26, 2025
We’re truly sorry for the frustration and confusion you experienced on our site and with our communications. Your feedback is very important to us, and we take it seriously as we work to improve both our website and our support team. We can assure you that customer satisfaction is our top priority, and we have reached out to you for further assistance. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
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Meran A.
I regularly order at least five…
I regularly order at least five packages per week online and frequently purchase from Amazon and similar platforms without issue. However, this time I purchased a NuFACE device from eCosmetics for $300, and the package arrived without the device—only the brush and a few creams were inside. I reported the issue to them and included photos, but their response was that the package was shipped correctly. I personally opened the sealed package, so it could not have been redirected or tampered with beforehand. Please be cautious when ordering from this platform, as my experience suggests it may not be sorts of scams involved
Response from eCosmetics.comSep 25, 2025
Thank you for your feedback, and we apologize for any disappointment. We thoroughly investigated this order and confirmed it was fulfilled correctly based on shipment weight and internal records. However, your satisfaction is incredibly important to us, which is why we already provided a resolution for you. A customer care representative has reached out once more for further assistance. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
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Mandy
15 days for delivery. Unacceptable in today's market.
Just received my shampoo / conditioner order. 15 DAYS! I needed the product. Cost me double since I had to go buy the product when it did not arrive in a reasonable time. Wish they would have just told me they did not have it in stock and saved me time and money.
Response from eCosmetics.comSep 23, 2025
Thank you for your feedback. We sincerely apologize for any disappointment that you have experienced with your order and want to ensure that we assist you in the best way possible. We kindly ask that you contact our customer care team directly with your order number for further assistance. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
