eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comSep 23, 2026

We sincerely apologize for the delay and the frustration this experience has caused. We completely understand how disappointing it must have been to wait so long for your order. Unfortunately, unforeseen circumstances contributed to the delay, and we truly regret the inconvenience. We also apologize for the difficulty you experienced in reaching our team. We have recently been handling a higher-than-usual volume of inquiries, and our team is working diligently to respond to customers as quickly as possible, addressing messages in the order they are received. We’re sorry that this resulted in a longer wait for a response. We would truly appreciate the opportunity to address your concerns, look into what happened, and assist you further. Please reach out to our Customer Care team with your order number or the email address associated with your order. Our Customer Care team is available Monday through Friday from 8 AM to 9 PM ET and Saturday and Sunday from 9 AM to 7 PM ET.

Response from eCosmetics.comSep 22, 2026

We’re very sorry to hear about your experience. We understand how frustrating it is to see a coupon go through, only to be charged the regular price at checkout. That’s certainly not the experience we want for our customers. Thank you for bringing this to our attention. One of our Customer Care Representatives has already reached out to assist you further, and we’re here to help however we can. Our team is available Monday through Friday from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday

Response from eCosmetics.comSep 22, 2026

Thank you for your feedback. We’re sorry for the delay and truly appreciate your patience. Our standard shipping timeframe is an estimated 2–8 business days, but we’re currently experiencing delays with some popular items. We’d appreciate the opportunity to look into your concerns and provide you with an update on your order. Please reach out to us with your order number so we can assist you further. Our Customer Care Representatives are available via email or chat Monday through Friday from 8 a.m. to 9 p.m. ET, and Saturday and Sunday from 9 a.m. to 7 p.m. ET.

Response from eCosmetics.comSep 22, 2026

Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience you experienced. We understand how disappointing it can be to wait longer than expected for an order and then have difficulty reaching our team regarding a refund. We are currently experiencing a higher-than-usual volume of customer inquiries, which has resulted in longer response times than normal, and we truly appreciate your patience and understanding. We would appreciate the opportunity to look into your concerns and make sure everything has been properly addressed. A member of our Customer Care team has reached out to you directly to provide further assistance. Our Customer Care Representatives are available via email or chat Monday through Friday from 8 a.m. to 9 p.m. ET, and Saturday and Sunday from 9 a.m. to 7 p.m. ET.

Response from eCosmetics.comSep 21, 2026

We’re very sorry to hear about the frustration and disappointment you experienced with your order. We would appreciate the opportunity to look into this further and review the details of your order. Please contact our Customer Care team with your order number so we can locate your order and provide you with more information regarding its status. We sincerely appreciate you bringing this to our attention and hope to have the opportunity to assist you further. Our team is available Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST.

Response from eCosmetics.comSep 21, 2026

Thank you for sharing your feedback. We are very sorry to hear about the delay and the difficulty you experienced when trying to reach our team. We understand how frustrating it can be to wait for an update regarding your order, and we sincerely apologize for the delay in responding due to the unusually high volume of emails we’re currently receiving. We would appreciate the opportunity to look into your order and assist you further. Please reach out to us with your order number and email address used to place the order so we can review the details and provide you with an update. You can reach our Customer Care team by phone or email Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST.

Response from eCosmetics.comSep 21, 2026

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be to experience delays and difficulty receiving a timely response. We’re currently handling a higher-than-usual volume of inquiries and orders, which has resulted in longer response and processing times. We understand this is not the experience you expected and appreciate your patience and understanding as our team works to assist customers as quickly as possible. One of our representatives has reached out to provide further assistance and address your concerns. Our Customer Care representatives are available Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST. Please feel free to contact us with any questions or concerns so we can assist you as quickly as possible.

Response from eCosmetics.comSep 21, 2026

Thank you for your feedback! We sincerely apologize for the disappointment with your subscription experience. We completely understand how helpful an advance reminder would be when managing upcoming subscription orders. We truly appreciate you bringing this to our attention, and your feedback regarding subscription reminders and the ability to make changes before billing and shipping will be shared with the appropriate team for review. A member of our Customer Care team has already reached out to assist you further with your concern, and we hope we can help address this matter. Our team is available Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST, should you need any additional assistance.