eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comJan 9, 2024

Thank you for your feedback. With standard shipping, our goal is to have the products to you within 2-8 business days. According to your tracking information, your order is currently expected to be delivered on 1/11, which is the 6th business day. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you. We look forward to you receiving your order!

Response from eCosmetics.comJan 9, 2024

We sincerely apologize for any frustrations you have experienced with our company thus far. Unfortunately, your shipment has left our facility and is on its way to the address provided. We understand that you may have put in the wrong address at checkout; however, we do our best to resolve any shipping issues. You should have received an email containing your tracking number once your order shipped. A customer service representative reached out to you via email to further assist. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJan 7, 2024

We are very sorry to hear that the product you ordered was not to your satisfaction. Every item sold by eCosmetics is brand new, authentic, and guaranteed. We receive our products directly from the manufacturer or authorized sellers of the manufacturer. However, we stand by our 100% satisfaction guarantee. If, for any reason, you do not wish to keep this product, you are welcome to return it for a full refund within sixty days, as long as the item is new or only lightly used. One of our representatives has reached out to you for further assistance and to resolve this accordingly. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJan 6, 2024

Thank you for your feedback. We would like to apologize for any inconvenience or frustration you have experienced. Unfortunately, this order has exceeded our return timeframe of 60 days as the order was placed 9 months ago. After 60 days, we cannot verify the cause of any product damages, defects, or issues, which is why our return policy is in place. However, we would suggest contacting the manufacturer directly for any inquiries regarding the product or you may try the troubleshooting resources provided on the manufacturer's website. For future orders, please contact us within 60 days and we would be happy to assist you. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJan 2, 2024

Thank you for your feedback. With standard shipping, our goal is to have the products to you within 2-8 business days. According to your tracking information, your order is currently expected to be delivered today, 1/2 which is the 5th business day. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.

Response from eCosmetics.comDec 27, 2023

We sincerely apologize for any inconvenience this has caused you. Our goal is to have your order delivered within 2-8 business days with our standard shipping. A representative has contacted you regarding this order. Please let us know if there is anything else we can do to improve your experience, as we greatly value your business. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comDec 20, 2023

Thank you for bringing this to our attention! Our mobile browser appears to be working smoothly on our end, however, your concern is being relayed to the proper department to investigate further. A representative has contacted you to further assist you. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comDec 18, 2023

We are very sorry to hear that our customer service did not meet your expectations. With standard shipping, our goal is to have the product to you within 2-8 business days. Today would mark the 3rd business day since your order was placed. We can assure you that customer satisfaction is our top priority, and we have been in contact with you regarding your order. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.