eCosmetics.com Reviews | Read Customer Reviews of ecosmetics.com

eCosmetics.comReviews of ecosmetics.com

4.67,978 reviews
Cosmetics & Makeup
2930 Gateway Drive, Pompano Beach, Florida

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eCosmetics.com

About eCosmetics.com

Looking for eCosmetics Reviews - Is eCosmetics.com legit?Our Mission is to provide our customers with fast, convenient delivery, outstanding customer service, and GREAT prices on the top high-end labels and hard-to-find beauty products on the market.Founded in 2019, eCosmetics.com℠ was created to offer the most popular products, best brands, and fresh new finds you love, all without ever having to leave the comfort of your home. On top of amazing pricing and stellar customer service, we deliver the products and savings directly to your door. At eCosmetics.com℠, we promise to deliver a positive shopping experience by putting you, our customer, at the forefront of all we do.

eCosmetics.com (ecosmetics.com) has 7,978 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Website: ecosmetics.com
Category: Cosmetics & Makeup
Location: Pompano Beach, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 56% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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eCosmetics.com reviews

Showing 546 reviews with 1 star · Clear filters

Cathy
Jan 23, 2024
Orders Cancelled for No Reason
I am a new user to this website, however, I have experienced first 2 order cancellations without any specific reason provided, indicating poor website functionality and substandard service. Despite contacting customer service, I only received a suggestion to place a third order, with no assurance it wouldn’t be canceled again. They failed to provide an explanation for the previous cancellations. I won’t use this website anymore.
Response from eCosmetics.comJan 23, 2024
Thank you for your feedback. We would like to apologize for any inconvenience or frustration you have experienced. One of our customer care representatives has contacted you directly to provide additional information about these cancellations and to assist you in placing a new order. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday..
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Yvonne W.
Jan 21, 2024
Defective product
I received defective product. The printing of the brand name is blurred and ghosting. Also the smell and the texture is different from what I have tried on a product in the mall. Also, they have a pretty bad customer service as they don't care if I feel good about the product or not. They even didn't ask for a picture of the problem I said. All they care is if I have the full original package so I can return it and so they can resell it. Update: also, they didn’t contact with me for any further solution or feedback.
Response from eCosmetics.comJan 21, 2024
We are very sorry to hear that the product you ordered was not to your satisfaction. Every product we sell is brand new, authentic, and guaranteed. We receive our products either directly from the manufacturer or from an authorized seller. We can assure you that customer satisfaction is our top priority, and we have been in contact with you regarding your order. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us directly with questions or concerns so we can quickly assist you.
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Emily D.
Jan 20, 2024
I never got my package
I never got my package
Response from eCosmetics.comJan 20, 2024
Thank you for your order. We sincerely apologize that you did not receive your package. Your package was scanned “Refused” and was returned to sender yesterday, 1/19. A representative has contacted you regarding this order so that this may be resolved promptly. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us directly if you have any questions or concerns, so we can quickly assist you.
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bluerabbit F.
Jan 14, 2024
Kora Organic Face Cleanser ordered turned out to be open box, and pump doesn't work
I ordered Kora Organic Face Cleanser, it took overall from 12/30/2023 to 01/12/2024 to be delivered. I am not sure why people saying fast shipping, even only counting business days, the shipping is not fast for me. The main point is the face cleanser I got is not sealed, the box is an open box, and the bottle pump also doesn't work, the color looks bit different than the ones I bought from other places. Maybe the product is expired? Since I throw away the box, now, I can not even return it. So not sure if I want to buy from this website anymore.
Response from eCosmetics.comJan 14, 2024
We are very sorry to hear that the product you ordered was not to your satisfaction. Every product we sell is brand new, authentic, and guaranteed as we get everything directly from the manufacturer or authorized distributor. Every product is subject to regular quality control checks. We proudly offer 100% satisfaction guaranteed for all of our customers. Our goal is to have your order delivered within 2-8 business days with our standard shipping. We would love the opportunity to further assist you. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
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Pgh M.
Jan 11, 2024
Product isn’t real
Product isn’t real. I have the same product purchased from a doctor’s office and the one from e-cosmetics comes in a different box and lists different ingredients.
Response from eCosmetics.comJan 11, 2024
We are very sorry to hear that the product you ordered was not to your satisfaction. Every product we sell is brand new, authentic, and guaranteed as we get everything directly from the manufacturer or authorized distributor. As SkinCeuticals is manufactured in both France and the United States, the packaging for products may vary. We proudly offer 100% satisfaction guaranteed for all of our customers. A representative has contacted you regarding this order. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us directly if you have any questions or concerns, so we can quickly assist you.
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Karen
Jan 10, 2024
I ordered my perfume 5 days ago and…
I ordered my perfume 5 days ago and still haven't received it!
Response from eCosmetics.comJan 11, 2024
Thank you for your feedback! Our goal is to have your order delivered within 2-8 business days with our standard shipping. Your order has shipped from our facility and is on its way to you. A representative has reached out to you for further assistance. Please let us know if there is anything else we can do to better your experience, as we greatly value your business. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
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Chris S.
Jan 10, 2024
They say 100% satisfaction guarantee…
Update: They refunded the full amount after I said I wouldn't order from them again, and after seeing that I left negative reviews on two sites. I shouldn't have to fight for a full refund when what the sent me was damaged and unusable. They say 100% satisfaction guarantee for full refund but they sent me a damaged product and won’t give me a full refund. This was my first and last time to order from them.
Response from eCosmetics.comJan 10, 2024
Thank you for your feedback. We sincerely apologize for any inconvenience that you experienced. Our customer care team issued an immediate resolution once we were made aware that the item was damaged in transit. Customer satisfaction is our top priority and we do stand by our 100% Satisfaction Guarantee. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please feel free to reach out to us with any questions or concerns.
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Initial O.
Jan 9, 2024
This is a counterfeit item
This is a counterfeit item. After noticing subtle differences in the packaging/bottle, I contacted SkinCeuticals and sure enough, I was informed that this is NOT authentic.
Response from eCosmetics.comJan 10, 2024
We are very sorry to hear that the product you ordered was not to your satisfaction. Every product we sell is brand new, authentic, and guaranteed as we get everything directly from the manufacturer or authorized distributor. A representative has contacted you regarding this order, and a resolution has been provided to ensure you receive a full refund. We proudly offer 100% satisfaction guaranteed for all of our customers. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us directly if you have any questions or concerns, so we can quickly assist you.
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