eCosmetics.com Reviews | Read Customer Reviews of ecosmetics.com

eCosmetics.comReviews of ecosmetics.com

4.67,978 reviews
Cosmetics & Makeup
2930 Gateway Drive, Pompano Beach, Florida

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eCosmetics.com

About eCosmetics.com

Looking for eCosmetics Reviews - Is eCosmetics.com legit?Our Mission is to provide our customers with fast, convenient delivery, outstanding customer service, and GREAT prices on the top high-end labels and hard-to-find beauty products on the market.Founded in 2019, eCosmetics.com℠ was created to offer the most popular products, best brands, and fresh new finds you love, all without ever having to leave the comfort of your home. On top of amazing pricing and stellar customer service, we deliver the products and savings directly to your door. At eCosmetics.com℠, we promise to deliver a positive shopping experience by putting you, our customer, at the forefront of all we do.

eCosmetics.com (ecosmetics.com) has 7,978 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Website: ecosmetics.com
Category: Cosmetics & Makeup
Location: Pompano Beach, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 56% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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eCosmetics.com reviews

Showing 546 reviews with 1 star · Clear filters

Cerella F.
Apr 3, 2024
Very disappointed with eCosmetics
Very disappointed with eCosmetics. I ordered Burt’s bees skincare and the gel renewal cleanser was included with my order, the two face wash bottles had been emptied half way before being packed because the weight of the bottles feels not all the way full. I called to see if they could refund me the money spent on those two items and the customer service agent said that you can send the products back for a full refund. But they were sold out in the cleanser so I didn’t see the point in returning if I was ending up without any face wash. E cosmetics needs to make better decisions because they could have easily refunded or replaced the order for the two defective products. I will not be ordering from them in the future, I will be purchasing my products elsewhere. How do you expect to sell half full face wash for a full price without any resolution. And this is not the first issue I’ve had with them. Think twice before order large quantities of products from them.
Response from eCosmetics.comApr 3, 2024
We are very sorry to hear that you were not satisfied with the resolution you received regarding your order and apologize once more for the items arriving damaged after shipment. We can assure you that customer satisfaction is our top priority, and we have been in contact with you regarding your order to ensure the best possible resolution is offered. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
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Deborah H.
Apr 3, 2024
Unfortunately I received fake or…
Unfortunately I received fake or mispackaged perfume through e cosmetics. I wasn’t able to take advantage of their 100% guarantee since I did not open the package and try it until I finished bottles I already had on hand. I missed the deadline because I never doubted it would be real after reading all the positive reviews. I was happy to find they sold the fragrance I had been wearing for over 20 years since I had been having trouble finding it lately. But unfortunately what I received was not the fragrances I had been wearing even though it was packaged just like the original and the bottom of the bottle identified it as the correct one.I know the smell of my fragrance and this was definitely not it. Maybe it was mispackaged and is another authentic perfume but not what I ordered. I sent them an email asking them to stop selling it since it was not real. I am hoping next time I go on their site they will have removed it.
Response from eCosmetics.comApr 3, 2024
We are very sorry to hear that the product you ordered was not to your satisfaction. Every product we sell is brand new, authentic, and guaranteed. A representative has contacted you regarding this order, and a resolution has been provided to ensure you receive a full refund. We proudly offer 100% satisfaction guaranteed for all of our customers. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us directly if you have any questions or concerns, so we can quickly assist you.
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Rebecca S.
Apr 2, 2024
Did not receive the package
Did not receive the package
Response from eCosmetics.comApr 3, 2024
Thank you for your feedback. Our goal is to have your order out to you within 2-8 business days. A representative has reached out to you regarding the details for your packages delivery. Please, let us know if there is anything else we can do to better your experience, as we greatly value your business. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
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Barbara
Mar 11, 2024
I ordered a perfume from Victoria…
I ordered a perfume from Victoria Secret and received an item that was not the same packaging, not the same bottle and not the same scent. I had to call and email several times to inquire as to a return for this item. It was very difficult and time consuming to receive a return label. They wanted pictures of the perfume, the UPC, the shipping label before sending return label. In addition, customer service refused to hear what I had to explain I am hoping for a full refund due to misadvertisement of the product I purchased.
Response from eCosmetics.comMar 11, 2024
We sincerely apologize for any confusion or inconvenience. It appears the manufacturer recently updated the packaging of your item. Our team has been notified and is working on updating the listing. We want to ensure that your concern is addressed thoroughly. Unfortunately, the original photo we received from you did not match the item in question, which may have led to some initial confusion. We offer 100% satisfaction guarantee and we have been in contact with you regarding the updated packaging and provided a resolution. A customer service representative has reached out to you via email to provide further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
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Jennifer D.
Mar 6, 2024
This is not Robert Andersons email…
This is not Robert Andersons email address. Please remove my email address from your system!
Response from eCosmetics.comMar 6, 2024
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience you have experienced. We have already take the steps to remove your email address from our system. We have been in contact with you regarding this matter. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and at 9 a.m. to 9 p.m. EST on Saturday and Sunday.
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Janice K.
Feb 27, 2024
I have not received my order yet!
I have not received my order yet!
Response from eCosmetics.comFeb 27, 2024
Thank you for your feedback. Our goal is to have your order out to you within 2-8 business days. A representative has reached out to you regarding the details for your packages delivery. Please, let us know if there is anything else we can do to better your experience, as we greatly value your business. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
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Sally W.
Feb 26, 2024
I wasn’t able to use the 25% discount…
I wasn’t able to use the 25% discount at checkout… contacted the company and they said they couldn’t do anything about it?!
Response from eCosmetics.comFeb 26, 2024
Thank you for contacting us. We sincerely apologize for any inconvenience or confusion thus far. Typically, we cannot honor coupons for orders that have already been fulfilled and shipped. However, we would like to further assist you with this. One of our representatives has reached out to you, and our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
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Mariana B.
Feb 20, 2024
I didn’t get nothing
I didn’t get nothing , where is my product ?????
Response from eCosmetics.comFeb 20, 2024
Thank you for reaching out to us. With expedited shipping, our goal is to have the product to you within 2-4 business days. Your order has been shipped and is currently in transit. A representative has contacted you regarding this order. Please let us know if there is anything else we can do to improve your experience, as we greatly value your business. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
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